If you're an ecommerce business who also uses Zendesk to manage your customer support function, then you may have thought about different ways you can integrate the two platforms. And you wouldn’t be alone. The more ways you can find to integrate and streamline these two platforms, the more time you are going to save as a business. In this article we explore how you can build real-time KPI dashboards that display data from Shopify and Zendesk, so you can stay on top of your customer experience.

For any sales team who utilizes phone calls as part of their sales strategy, Aircall and Salesforce are a match made in heaven. Indeed, there are thousands of users who combine these two platforms to create highly effective sales functions. If your business uses both Aircall and Salesforce, it’s likely you will have checked out Aircall’s Salesforce integration which allows you to integrate the two platforms.

Businesses thrive and succeed because they know how to utilize collaboration. There are situations where a project or a task requires a specialized skill or expertise beyond the in-house team. This is where independent contractors come in very helpful. To ensure a smooth and fruitful working relationship with this third-party provider, a well-drafted contractor agreement is crucial. This guide dives into the essential aspects of contractor agreements, exploring their benefits and components.

At a time when companies are being held increasingly responsible for the health of their employees, a groundbreaking study from Belgium shows that putting the health and happiness of employees first is not only the right thing to do but also good for business. More and more people are missing work or getting burned out because of sadness. As a result, businesses are realizing that it makes financial sense to boost mental health care.

An important worry has begun to loom large over companies nationwide as 2024 approaches. One in three recruiting managers predicts a rise in employee turnover in their companies, according to a startling report by Express Employment Professionals and The Harris Poll. This number is a prediction of the financial hardship and increased workload that businesses may experience in the near future for the remaining employees.

Mobile applications are becoming an essential tool for companies and entrepreneurs. They may create new income streams, improve consumer engagement, and streamline processes. But knowing the costs involved in mobile app development before jumping in headlong is essential to the success of a project. This article examines the variables that affect how much does an app costs and provides advice on how to control them.

“Best” is relative when you’re dealing with humans. The most-effective approach is the one that allows for flexibility.

The workplace landscape has changed. Working smarter is essential to work-life balance. Efficient processes and procedures must meet the needs of knowledge workers since they prefer to use their time on revenue-generating strategies. With this goal in mind, implementing automated workflows and document management systems is integral.