Teams | Collaboration | Customer Service | Project Management

April 2024

Insider Insights: Unveiling Effective Project Management Best Practices

Today’s complex business landscape demands mastery over projects. Success depends on navigating challenges, delivering results, and driving initiatives forward. This article dives deep into the proven best practices of project management. It’s a toolkit designed to empower you with the knowledge and strategies you need to achieve your goals, overcome obstacles, and confidently elevate your project outcomes.

The Future of Employee Experience with Jordan Katz, Chief Insights Officer at Simpplr

This episode features an interview with Jordan Katz, Chief Insights Officer at Simpplr. In this episode, Shawn and Jordan dive into Simpplr’s Future of Employee Experience Report. They discuss the importance of personalized and efficient communication platforms, analyzing diverse data sources to create a seamless employee experience, and taking a human-centered approach to AI.

How to Make Sure Employees Are Working from Home Committedly: Strategies for Remote Work Management

Explore solutions to common remote work challenges such as decreased productivity and collaboration difficulties. Learn how to make sure employees are working from home effectively by relying on productivity and time monitoring tools.

Cut the Queue: an Insightful Approach to Reshaping Call Center Outcomes

Explore the benefits of integrating Insightful into call center monitoring operations. Learn how its smart metrics improve first call resolution, reduce average handling time, and enhance customer satisfaction scores, propelling your productivity with just one call center tool.

Flowace : Single sign on SSO

Single sign-on (SSO) is your key to unlocking a world of convenience and security. Imagine logging in once in the morning and seamlessly accessing all your work applications, like Flowace, Google Drive, Slack, and Asana, without needing to remember multiple passwords. That's the power of SSO! It acts like a central hub, allowing you to use one set of credentials to access all your authorized applications. No more struggling to remember different passwords or wasting time logging in repeatedly.

Impact of Data Loss - Common causes and effective solutions to safeguard your business

Data is the lifeblood of organizations, enabling their operations and decision-making. In evolving workplaces where teams are distributed and working digitally, growing threats are posing risks to data confidentiality. Organizations need to adopt robust security practices to negate the impact on data privacy and ensure operational security.

After Using Employee Monitoring Software You Realise the Employee Activity is Low - What Should You Do

If you’ve recently implemented employee monitoring software and noticed low employee activity, you need to take action to resolve it. Review or check where employees should be more active. One way is to look at the total number of clicks or keystrokes an employee has made in a given period. If this number is significantly lower than it should be, likely, the employee needs to be more productive. Another way to tell if employees are inactive is by monitoring their internet usage.

Mastering the Hybrid Work Model: A Blueprint For Success

The Hybrid Work Model has become a go-to solution for balancing flexibility and productivity in today’s fast-paced work environment. Employees sometimes feel trapped by rigid office hours. However, the hybrid work model has helped them find a new working method. Employees can boost their performance by blending remote work with in-person collaboration. It is like opening a door to endless possibilities!

Next in EX: Unifying employee experience technology (ebook excerpt)

This is the second part of a series about the future of employee experience (EX). For the full picture, get your free copy of Next in EX: Trends shaping employee experience. Too many employees have too many tools, creating a sense of digital friction that fractures their attention, causes frustration, and limits productivity. This technology overload holds employees back instead of propelling them forward — this poor employee experience (EX) impacts key organizational outcomes.

Meet 'With Vids' - Google's latest innovation to boost workplace efficiency

Google has recently launched “With Vids,” a groundbreaking tool that promises to elevate workplace productivity to new heights. This tool is the latest addition to Google Workspace, known for its robust suite of applications that facilitate efficient digital work environments.

Chronoworking: A smarter and healthier approach to work

In today’s workplace, the key to achieving greater results is not just working harder, but also working smarter. This is where the idea of “chronoworking” comes in handy, offering a new way to organize your schedule. Setting work hours to match people’s biological cycles, which control their natural energy swings throughout the day, is the idea behind chronoworking. This is meant to boost both output and overall health.