Teams | Collaboration | Customer Service | Project Management

August 2024

asana

How to give (and take) constructive criticism

Aug 16, 2024 By Julia Martins In Asana
Criticism, though often difficult to accept, is key for personal and professional growth. Constructive criticism is feedback that is specific, actionable, and focused on improvement rather than personal attacks. What if we told you you’re not perfect? Obviously, you know that already—but it still kind of stings. Criticism of any kind can be hard to swallow, especially when it comes to something you spent time and energy on. Inherently, we all want to do a good job.
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troop messenger

Effective Ways to Improve Workflow Efficiency in Legal Departments

Aug 16, 2024 By Archana Dasa In Troop Messenger
Legal departments are being increasingly recognized as an integral part of companies and organizations all over the world. In 2015, data showed that 61 percent of companies have at least one person handling legal operations. However, over the years, the average size of organizational legal teams has increased, and a recent survey of more than 420 legal departments found that the median number of team members is six.
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Leapmax

Top 10 Ways to Improve Operational Efficiency in Your Call Center

Aug 16, 2024 By Leapmax In Leapmax
In the current dynamic corporate landscape, contact centers are critical in providing outstanding customer support while efficiently controlling expenses. Call center operations must be optimized now more than ever due to rising consumer expectations and the complexity of offerings. Performance enhancement alone is insufficient to improve contact center operating efficiency; a more efficient, productive atmosphere that benefits customers and improves agent efficiency is also needed.
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Leapmax

What is Contact Center Optimization? Best Strategies and Practices Explained

Aug 16, 2024 By Leapmax In Leapmax
Contact center optimization is the process of improving a contact center’s operational performance and efficiency. Several strategies are used to comprehend user behavior, including workforce optimization, agent performance monitoring, and analytics. The ultimate objectives are to raise contact center agent productivity, lower operating costs, and enhance customer happiness.
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Interactive Polling with Miro: Engage Your Audience Instantly

Aug 16, 2024 By Miro In Miro
Transform your workshops, team events, and presentations with the interactive Polling Widget! In this video, learn how to embed polls directly onto your Miro boards, craft engaging questions, and add response options effortlessly. See how to activate your poll, collect real-time answers from participants, and share the final results for dynamic and engaging discussions. Perfect for creating memorable moments and gathering instant feedback, this feature is a must-have for any collaborative session.
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time doctor

Understanding SOC 2 compliance: Key concepts, best practice and the benefits of best practices

Aug 16, 2024 By Time Doctor In Time Doctor
Information security is one of the most talked-about topics nowadays. And for good reason. According to IBM, the average cost of a data breach in 2024 was a record-high $4.88 million, a 10% increase over the previous year. Breaches affecting data hosted in public clouds had the highest average cost at $5.17 million. With more business functions being outsourced, more people working remotely, and more data stored and processed in the cloud, there’s no room for lax security.
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time doctor

Your quick-start guide to GDPR compliance in 2024

Aug 16, 2024 By Time Doctor In Time Doctor
What do TikTok, Amazon, Meta and Google have in common with H&M, British Airways and Marriott International? Don’t worry. This isn’t a brain teaser. The answer is that all these household brands are paying hefty fines for GDPR compliance violations after mishandling personal data. In Meta’s case, we tallied nearly $2.5 billion (€2.277 billion) in fines since early 2022, including one record-breaking $1.3 (€1.2) billion infringement.
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geckoboard

How to Create a TV Dashboard for HubSpot?

Aug 16, 2024 By Dale Pearson In Geckoboard
HubSpot is one of the most popular CRM tools on the planet – especially for small and medium-sized businesses who are trying to scale. One of the benefits of HubSpot is the amount of useful sales data it generates. So, it may have occurred to you that if you can make this data more visible or accessible, it will keep your team focused and motivated. A TV dashboard or wallboard can have a powerful effect on a sales team.
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How To Convert documents to PDF format in M-Files

Aug 15, 2024 By M-Files In M-Files
Files of the object can be automatically converted into PDF form on the server when the object changes state. Conversion to PDF on the server can be done for files in such source formats as Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, and Visio, as well as RTF and OpenOffice files. When converting to PDF, M-Files updates the M-Files property fields, if any, in Microsoft Word and Microsoft Excel documents by using the current metadata of the object.
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