TeamSupport’s innovative AI Assist is designed to help agents solve problems faster with greater ease. Now we’ve made these tools even more powerful with advanced search capabilities, making it simpler for agents to resolve issues quickly. TeamSupport’s AI Assist incorporates conversational technology, drawing from historical data and previous interactions to provide detailed information and suggest relevant articles from your Knowledge Base, if you’ve set one up.

Employee turnover is a critical metric that companies monitor closely, as it directly impacts organizational stability, productivity, and costs. Understanding employee turnover—its causes, effects, and how to calculate it—is essential for businesses aiming to maintain a healthy and productive workforce. This article delves into the concept of employee turnover, explains how to calculate it, and discusses strategies to manage and reduce turnover rates.

Welcome to the HaloITSM new features update! This quarter, we’ve focused on integrating advanced AI capabilities, enhancing user experience, and improving operational efficiency. Our latest updates include AI-driven ticket summarisation, a robust virtual agent, and seamless integrations with popular tools like Slack and Azure DevOps.

Imagine your boss put a salesperson forward for promotion. It can all be motivating until you find out that this salesperson doesn’t have the best performance record compared to other candidates. Turns out… they spend a lot of time with your boss outside of work. Favoritism at work is real. You can work hard and always give your best but still get unrecognized just because you’re not a favorite.

The concepts of telecommuting and remote work have gained significant attention in recent years, especially with advancements in technology and the impact of global events like the COVID-19 pandemic. While these terms are often used interchangeably, they represent distinct modes of work that offer different advantages and challenges.

Productivity in the workplace is a critical determinant of organizational success. When employees are productive, tasks are completed efficiently, goals are met, and the overall morale of the workforce improves. However, low productivity is a common challenge faced by many organizations, leading to missed deadlines, increased costs, and decreased employee satisfaction.

In the realm of Greek mythology, the story of Sisyphus is a well-known tale of eternal struggle. Sisyphus was condemned by the gods to roll a boulder up a hill, only for it to roll back down each time he neared the summit. This endless cycle of futile effort has since given rise to the term “Sisyphean task,” referring to any laborious and seemingly unending task that offers no real reward or sense of accomplishment.

128 In a world where technology is embedded in most aspects of our work, it is more important than ever to know the legalities of monitoring activities. Whether you are an employer who wants to establish or adjust the monitoring policy, or an employee who wants to know more about rights and privacy, it is not easy to find your way through this area. In this blog, we discuss the most common questions about employee monitoring laws and give you clear answers so that you can make the right decision.

Tired of juggling endless email chains and disorganized files? We’ve done it all, from using group chats to communicate information about your project or requirements to even trying out a productivity tool recommended by an expert. However, not every tool is right for your business, as workplace collaboration varies according to the size, structure, geographic distribution, and unique needs of each team.

124 Are you aware of how your company is spending its most precious asset – time? Proper time tracking methods are crucial for increasing the efficiency of work, controlling resources, and delivering projects on time in your organization. Knowing how your employees are utilizing their time is important, as this information is useful in making better decisions that enhance performance.

Organizations are constantly striving to enhance workplace productivity and ensure smooth business processes. One method that has gained popularity is the implementation of employee monitoring systems. These systems, which utilize advanced monitoring technology, provide valuable insights into employee productivity and help improve team performance.

‍ Rapid and secure communication is essential in a contemporary workplace, particularly with the rise of remote work. This is why messaging apps have become vital for real-time collaboration and productivity. The State of Business Communication report indicates that 72% of business leaders believe effective communication boosts productivity. This highlights the importance of messaging apps for more seamless collaboration.