Teams | Collaboration | Customer Service | Project Management

Latest Customer Stories

AI Customer Service Case Study - Featuring Megabus

An interview with the customer service team at Megabus. This video will cover what they learned when incorporating Netomi's artificial intelligence to their customer support operations. Discover how the customer service team automates their most redundant support tickets at an extremely accurate rate.

How Rocket.Chat enabled SeekingAlpha to more than double its Marketplace subscription revenue in 2020

SeekingAlpha is an investing platform where investing experts provide exclusive real-time investing ideas or trading tips on stocks, bonds, commodities, and cryptocurrencies. They empower investors to make informed investing decisions by providing them with access to independent and balanced stock research, fundamental analysis tools, crowdsourced debate, reliable news, and actionable market data.

5 workflow automations for Mattermost that we love at n8n

n8n is a fair-code licensed tool that helps you automate tasks, sync data between various sources, and react to events — all via a visual workflow editor. Our team has been using Mattermost for internal communication since the very beginning, and in time we have developed a ChatOps practice by integrating Mattermost with our workflows. In this article, we present five of our favorite use cases of n8n with Mattermost, for both work productivity and team engagement.

How BrewDog Successfully Delivered a Customer-Centric Approach During Uncertain Times

The global pandemic has changed the face of e-commerce and customer journeys. As expectations shifted overnight, customer teams found themselves rapidly re-evaluating their customer care process. BrewDog, the best-selling craft beer brewery in the UK, found itself in this situation.

How Miro takes frog from belief to innovation

For over 50 years, the team at frog has harnessed the power of in-person collaboration to help their clients bring new products to market and transform their businesses. Their process and the incredible outcomes they produce have earned them a reputation for excellence. There’s a reason brands like Porsche, GE, and Pfizer turn to Frog to inject new levels of innovation into their product design.

How an Explosive Detection Agency Eliminated Overtime with Scoro

Bombs Away is an independent UXO (unexploded ordnance, explosives) consultancy from the Netherlands. The company provides historical research services for governmental institutions and construction companies worldwide and helps to neutralize areas that might contain bombs still in the ground after World War 2.