If you use Intercom to manage your customer service function, then you know how important it is to stay on top of KPIs like First Response time and CSAT. However, because customer support is fast moving, it’s simply not enough to check your key metrics once a week, or even once a day. The best customer service teams are constantly monitoring the customer service data in order to manage their workflow, react to changes, and stay on top of their Service Level Agreements.

In this post we explore sales leaderboards by discussing how they work, key benefits, and how you can implement them within your sales team.

Wallboard software plays a crucial role for organizations who want to communicate with people in physical spaces. Wallboards allow businesses to display content dynamically on digital screens – these include corporate announcements, performance metrics and KPIs, news feeds and social media updates. This guide aims to provide a comprehensive overview of wallboard software, including its features, benefits, and how to choose the right solution for your organization.

If you manage a Facebook Ads account then you know how challenging it can be keeping on top of your key metrics. Not only do you need to constantly assess your campaigns for performance metrics like clicks and conversions, you also need to monitor important operational metrics like how much you’re spending. (There are real consequences to not monitoring your Facebook Ads.

In the ever-evolving landscape of digital marketing, Facebook continues to be the go-to platform for advertisers aiming to reach a broad and diverse audience. In 2024, Facebook’s parent company Meta expects to generate over $75 billion in revenue from Facebook Ads alone. However, the effectiveness of your Facebook Ads strategy not only depends on the creativity and targeting of the campaigns but also on how well marketers can manage, interpret, and respond to their campaign data.

In the ever-evolving world of CRM platforms, Salesforce continues to stand out due to its adaptability, scalability, and comprehensive ecosystem of apps and tools. As we move into 2024, businesses are increasingly looking for ways to unlock the full potential of their Salesforce data. This is where dashboard and reporting software comes in. There are many applications on the market that will allow you to make the most of your Salesforce data.

If you’re a startup or growing business, then it’s highly likely you’re recording your company KPIs on a spreadsheet like Google Sheets. And if your team works together in an office, then it may have also thought about displaying your KPIs on a TV screen where the whole team can see them. Well, you’re not the only one – there’s a strong justification for making your key metrics unmissable.

Ecommerce analytics tools can provide your business many benefits. From uncovering data-driven insights that help you measure your store’s performance, to helping you monitor what’s happening in the moment so you can stay ahead of the curve. In 2021, retail ecommerce sales worldwide amounted to 4.9 trillion US dollars and e-retail revenues are projected to grow to 8.1 trillion US dollars by 2026.

No matter how much technology evolves, there are some core aspects of sales that never change. Understanding your customers, keeping up momentum, motivating your salespeople – these are the non-negotiables of any successful sales operation. Since the shift to remote work, sales leaders and managers have had to find new ways to keep their team members focused, motivated and productive.

In the early stages of a business, reporting is usually straightforward. You have a small set of KPIs, and not many people who need to see them. In fact, when I launched my first business – an online magazine – I had exactly one KPI (Number of Subscribers), and the only people who needed to see this metric was me and my co-founder.