Teams | Collaboration | Customer Service | Project Management

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Keeping CERN scientists around the world securely connected with Mattermost

CERN, the European Organization for Nuclear Research, studies the fundamental structure of the universe by examining the behavior of subatomic particles using highly complex scientific instruments, including the world’s largest and most powerful particle accelerator. In 2015, the research institute deployed Mattermost across the organization to consolidate messaging platforms while providing its community of researchers, scientists, and technologists with a self-hosted, secure messaging space.

Remote work: 5 killer ideas to boost your team collaboration today

Our relationship with work has been changing very quickly over the past few years. Remote work, which for many people used to be a sporadic benefit, has become a reality. Like we said in another article, in the USA, it is estimated that 33 percent of the American labour force is currently working from home full-time in 2020. But not everything went as expected and the challenges of having crystal clear communication between teams have increased.

Mattermost integrations: Sending and receiving data with the Mattermost API

In the first three installments in this series, you learned how to send and request data with outgoing webhooks, incoming webhooks, and slash commands. In this article, you learn how to do this with the Mattermost API. Setting up webhooks or slash commands in Mattermost is very easy. Using the Mattermost API requires a few more steps. At the same time, the API is way more versatile and powerful than the other methods. Once you have made your first connection to the API, you will love it!

Why we built Mattermost Cloud

Mattermost Cloud offers our trusted Mattermost self-managed collaboration platform as a software-as-a-service and removes the burden of administration. Organizations are adopting cloud strategies and moving to cloud software. There are costs associated with hosting and securing software, especially in a highly available environment. Deploying and maintaining a self-hosted environment requires expertise and an upfront investment of infrastructure.

How centralized communication helps your customer retention

Communicating efficiently has been both a challenge and a priority for most companies. Especially in times of covid-19, team collaboration has become a crucial issue for businesses wishing to emerge victorious from these hard times. But how to simplify communication flows between employees while improving customer retention? Certainly shopping behavior has suffered major changes this year, with a vertiginous growth in online shopping, but this doesn’t mean that selling became any easier.

BwMessenger goes live for Bundeswehr!

Element is delighted to see BWI and Bundeswehr launch a Matrix-based communications platform, BwMessenger, in the iOS and Android app stores. BwMessenger is the latest Matrix-based messenger to be made available, joining many others including the French government’s Tchap platform and - of course - Element, the flagship Matrix app. BwMessenger is the new standardized, secure and device-independent messaging service for the Bundeswehr.

Mattermost release v5.29 is now available: Incident Management, Mattermost Cloud & more

Mattermost release v5.29 is generally available today. In addition to offering bug fixes for increased stability, the new quality release features the general availability of a pre-installed incident management application, channel moderation settings, and Mattermost Omnibus.

Dev Sneak Peek: Custom categories, drag-and-drop, unread channel filtering & more

Mattermost now gives users flexibility to organize channels and direct messages into custom, collapsible sidebar categories. Users gain full personalization of their sidebar to improve productivity, reduce clutter, and focus on what matters. Today, we’re excited to share a preview of some of the experimental sidebar features that the Mattermost team has been working on.

Rocket.Chat 3.8: new features, improvements and more!

Another month, another release! To be released soon, Rocket.Chat 3.8 counts on a lot of new features and improvements. So if you don’t like spoilers, don’t keep on reading! We listed our new features and improvements on our upcoming release below. Make sure you check it out and know what to expect!