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How to improve customer relationship by using an omnichannel platform

Strengthening relationships, creating online connections, and improving digital customer relationships have never been this essential. The year 2020 brought many uncertainties, but there is no doubt that efficient online communication helps to maintain good relationships between companies and customers in times like these.

GitHub Plugin 2.0 release

We’re excited to announce the release of GitHub Plugin version 2.0, which adds some new features that increase productivity and reduce the need to context switch between Mattermost and GitHub. As usual, our open source community members have played a key role in developing all of these features and I’d like to say “Thank You!” for their help. Our GitHub plugin is one of the most popular integrations on Mattermost and we use it every day as part of our development process.

'Let's jump on quickly' with Teamwork Chat video calls

Sometimes it can be difficult to get your point across over chat messages. Discussions can go around in circles, and decision making can take much longer than it should. For times like these, you just need to jump on a video call to iron out issues, make quick decisions, or just see a friendly face — especially in this new age of remote work. Now, Teamwork Chat can make that happen with our latest feature, Video Calls.

Why one of the most important cybersecurity firms in the USA chose Rocket.Chat

When a communication platform is tough enough and flexible enough for innovation, the possibilities are limitless. Learn why one of the most well-known cybersecurity providers from the US chose Rocket.Chat as their main secure communication platform.

Using Mattermost Operator for Kubernetes to deploy our Community server

One of the key benefits of using Kubernetes is that it’s very flexible and fault tolerant. However, that also means that it has quite a lot of complexity to deal with. A well-built operator abstracts that complexity away and helps manage updates and upgrades seamlessly. The Mattermost Kubernetes operator is basically like having a Mattermost Cloud Engineer running inside your Kubernetes cluster managing Mattermost for you.

Tips and tricks to increase productivity in Mattermost

Our customers are always looking for ways to work faster and more effectively inside Mattermost. As a remote-first company, we spend most of our time collaborating inside Mattermost, and we’d like to think we’ve learned a thing or two about how to use Mattermost productively over the years. Here are some of our favorite tips and tricks for getting things done on Mattermost. We hope these examples help your team achieve similar productivity gains.

Rocket.Chat's Brand Refresh: All You Need To Know

Since our product conception, it has undergone a massive evolution. Rocket.Chat went beyond the messaging world, becoming a truly versatile platform able to support the entire customer relationship experience and cross-company communications, considered by Capterra’s users one of the best remote work platforms in 2020. Having evolved into such a comprehensive platform, renewing our brand seemed the next logical step to reflect our values better.