Australia’s largest footwear retailer uses Slack to provide faster customer resolution times and maintain a high customer satisfaction score

If you’re running Mattermost self-managed editions, there are configuration options and features available to improve the Mattermost user experience. Here are our top ten recommendations to make your Mattermost end users happier and more productive. Your users will thank you! Mattermost gets massively better with every release, and upgrading only takes a few minutes.

There’s much excitement today as Element Matrix Services (EMS), our digital sovereign Matrix-hosting platform, is now providing hosting for a fully managed bridge for Telegram that supports both direct and group messaging.

For the Courier Live on December 2nd, I teamed up with Nicolas Grenié, Developer Advocate at Typeform, to have some more #NoCode fun. This time, we learned how to use Courier and Typeform with Integromat, a no-code automation platform. We decided to put a twist on the classic Secret Santa gift exchange. People could enter the Secret Santa using a Typeform survey and receive a notification from Courier prompting them to record a short holiday greeting with VideoAsk.

Mattermost v5.30 is generally available today; the release includes the following new features: Enterprise Edition All Editions

Wow! Yesterday the EU published the Digital Markets Act, a legislative proposal seeking to protect the fundamental rights of users in the digital world. This proposal has the potential to be a major catalyst for the emergence of a unifying communications layer for the open web. Indeed the Digital Markets Act is pushing interoperability between messaging apps, which is a major win for consumers.

Considering leaving Slack’s silo for a more open and secure world? We hear you! Element Matrix Services (EMS), the high-performance Matrix hosting solution from Element, is releasing a new service to help organisations migrate from Slack to Element; the Slack Migration Wizard.

TL;DR – Get started with Mattermost on Azure using the Mattermost on AKS quickstart from the Azure CNAB Quickstart Library. The quickstart provides a fast and simple way to get running with Mattermost, without the need to learn or install any new tooling. By using Azure Kubernetes Service (AKS), the infrastructure is fully managed for you, and the quickstart handles configuring networking and SSL certificates so you can instantly access the Mattermost application after installation.

There has never been so much talk about team collaboration software as nowadays. The world is witnessing a new working model and improving productivity while working remotely has become a priority for most companies. But among so many options, we noticed several teams looking for Slack alternatives. With this in mind, we decided to test the main team collaboration tools and help you make the most suitable choice for your company.

Optimizing SQL queries is always fun—except when it isn’t. If you’re a MySQL veteran and have read the title, you already know where this is heading 😉. In that case, allow me to regale the uninitiated reader. This is the story of an (apparently) smart optimization to a SQL query that backfired spectacularly—and how we finally fixed it. It started off with a customer noticing that a SQL query was running slowly in their environment.