The evolution of website chat apps is pivotal for enterprises, particularly for customer-facing teams focused on efficient customer engagement. With millions of websites employing online chat technology, the importance of it is undeniable . Website chat turns out to be a good investment for businesses. Those adopting live chat have seen a 10% increase in average order value. This is not just a boost in sales; it represents enhanced customer interactions and streamlined communication processes .

Perhaps because we are constantly swamped with push notifications, they can go overlooked as a messaging category. They are nevertheless an important medium of modern communication, and a more diverse one than you might think. Push notifications initialize interactions between a recipient and a sender, in an era of communication where response times are measured in seconds. Such high-frequency information requires effective distillation to remain efficient and to avoid flooding recipients with noise.

We surveyed 15,000 global desk workers to understand their unique personas, how they prefer to communicate and what they think of modern technology.

We’ve made tremendous progress with Element X. It’s just six weeks since the Ignition release and, with this new update, Element Call is now fully embedded!

Effective government-citizen communication is crucial to promote participatory governance and informed decision-making. In today's world, governments must re-imagine the way they connect with citizens. The nature of communication and participation is moving online, just as a lot of public services do. For example, Germany made all public services accessible online in 2022 through a federal Online Access Act.

In-app chat solutions have become new avenues to engage and retain players of gaming apps. Recent years also have witnessed a revolutionary change in the gaming industry, with mobile gaming currently leading the way in terms of user engagement and income creation. Also, in-app chat can satisfy users' needs for convenient communication, increase brand awareness, increase retention, and provide businesses with complete control over the customer experience.

We believe in open source because it encourages innovation, ensures transparency and puts end-users in control. It’s why we created Matrix as an open source project, and ensured a well-defined open governance model around it through the Matrix.org Foundation, to ensure the protocol will always be guided by its original manifesto.

Citizen participation has taken center stage in the quickly changing terrain of modern administration. Governments worldwide are realizing how crucial it is to improve public services, increase transparency, and involve citizens in decision-making processes. In this context, citizen engagement platforms have emerged as critical instruments in this attempt.

Communication is the process of sharing information, ideas, and opinions between two or more people. It makes teams bond stronger, get to know each other, and find solutions to problems if there are any. Effective communication and identification of nonverbal cues when having meetings or hot discussions are essential. We often try to hide our emotions, feelings, and ideas but our bodies still send some subtle messages.

Did you know that ants are great at working together? Just like them, your team can do amazing things with good teamwork. A great way to boost teamwork is by adopting interprofessional collaboration in your organization. Not sure what it means? Let’s explore the concept of interprofessional collaboration together to see how it can help your team work like a well-organized group!