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Four new reports to better understand your team, projects, tasks, and time

As we wave goodbye to 2023, it’s a natural time to look back and reflect on all of your achievements from the past year. To help you out during this time of observation, we’ve launched 4 new reports that will help you analyze, understand, and draw conclusions about your work. Now with greater ease, you can report on the past and know what actions to take to set your team, projects, tasks, and time up for success in the future. Here we come, 2024!

Running A Remote Call Center In 2024: A Comprehensive Guide

The rise of remote call centers is a response to the global shifts in work dynamics and also a strategic move towards an agile and efficient customer support model. The question for businesses today isn’t whether to adapt to this change but how to do it successfully. This statistic signify a numerical surge and underlines a fundamental shift in how businesses reimagine customer interactions.

How to automate repetitive tasks in 5 steps

Your team is in a relentless, repetitive cycle: manually updating project statuses, sorting through work requests, and dealing with endless email threads—tasks that demand attention but add little to your organization’s strategic goals. This scenario is all too common in today’s enterprises, where manual tasks eat into valuable resources and sideline core objectives. That’s where automation comes in.

How to keep teams aligned from strategy to execution

It’s a new year and the time when teams look to the months ahead with unblinking optimism. Maybe you’ve already planned a strategy to delight your core customer and focus on product innovation. Or perhaps you’re still working toward alignment on high-level goals. No matter which stage you’re in — goal-setting, planning, or execution — it’s all hard work.

HR trends 2024: Charting the future of work with DEI, well-being, and sustainability

In the ever-evolving landscape of Human Resources (HR) and people management, 2024 promises a pivotal year marked by the redefinition of culture, connection, and the future of work. As organizations navigate the complexities of a post-pandemic era, HR professionals emerge as architects and builders of the path forward. This blog series delves into HR’s top priorities for the coming year, dissecting the challenges, opportunities, and strategies that will shape the workplace of tomorrow.

6 steps for operations leaders to build a better annual plan

An effective annual plan is critical to keep your teams, departments, and company together, working toward the same goals. As an operations leader, you oversee how your organization runs its business. By reviewing how your company performed in the past year, you and your operations teams can identify which strategies worked—and which fell short—to build an effective annual plan designed to maximize the impact of every department.

The Ultimate Work From Home Toolkit

Have you ever wondered what it takes to make remote work feasible, highly efficient, and productive? A well-equipped Work From Home Toolkit becomes paramount as the boundaries between office and home blur. This blog explores “The Ultimate Work From Home Toolkit,” a curated collection designed to elevate your remote workforce management experience.

Eliminating Human Errors: The Case for Digital Timesheet Management Software

One way to always run your field service business into disputes with your workers is to manage their timesheets on paper. Making your field service technicians submit paperwork for their attendance, time-off requests, and grievances not only wastes their time but also means less work completed for your service delivery. An easy way to avoid making your workers toil in paperwork for basic administrative tasks is to use a timesheet management software.