Did any of your employees start from 1 and are at 1 even after months of working in your organization? Then you may need to make a performance improvement plan for them pronto. Familiar with this term, and looking for some guidance? Here’s the ultimate guide to developing an effective performance improvement plan.

In today's fiercely competitive business environment, the increasing emphasis on customer experience is a universal truth. This focus on customer needs makes understanding and leveraging an efficient Customer Relationship Management (CRM) tool crucial. One such tool is TeamSupport, a complete client support solution designed to facilitate effective communication and collaboration among business teams.

This article was originally published on Mister Editorial. Breaking news! Generative AI tools are imperfect! But that doesn’t mean they can’t be improved. By now we know that when you prompt a chatbot (like Copilot, ChatGPT) the output is dull. The simpler your prompt, the blander the response.

Most people think of monitoring employees as a task that is only necessary for businesses with a physical office. Though, remote companies have just as much need to monitor their remote employees’ productivity as those with a traditional office setup. The key to success for any remote business lies in its ability to manage remote employee productivity effectively. The remote business uses desktop software and an app that lets you see what your employees are working on in real-time.

A company is like a living organism. Employees come and go, teams reorganize, and workflows change. To visualize your organizational structure as it evolves, it’s useful to have a living document like an organizational chart. Beyond tracking your employee structure at a glance, an org chart helps to train new hires, document processes, and allocate resources. If you think org charts are all the same, think again.

Organizations must adapt to stay competitive. However, implementing change effectively can be a complex task. That’s where the change management process comes in. By following a structured change plan, your company can navigate through change smoothly and ensure your successful evolutions. Managing change involves more than just making adjustments. It requires a clear understanding of why change is necessary and a well-defined plan to manage it.

Thorsten Hinterkeuser, Head of Customer Services at rahm GmbH tells us why wallboards are so important for his contact center and how they’ve positively impacted the whole team’s performance. Thorsten made a lot of changes when he moved into his role a year and a half ago. The team was moving to Salesforce which had a ripple effect for many of the other tools they were familiar with. He also had to change their phone service provider, and as a result the wallboard tool they were using.

Learn how to track remote employees to enhance workload distribution, efficiency, and security. Get the scoop on the best tools on the market for time tracking, project management, and email activity analysis.

Computing pioneer Alan Kay once said, “The best way to predict the future is to invent it.” As an agency in charge of developing, launching, and marketing new products, each new product development process is an opportunity for you to mold the future. It’s also a process where a lot can potentially go wrong.

Two AI experts weigh in on how the technology can help teams do more and collaborate better.