March brings some relevant news for our solutions. InvGate Service Desk got certified, and InvGate Insight’s integrations have expanded, amongst other exciting announcements. But before we see the product updates in detail, let’s begin with huge company news!

Is your team ready for the future of customer support? We've compiled some of the latest trends and advancements that will shape the landscape of customer service.

Discover how meticulous time tracking and task-level insight can optimize billable hours, leading to increased profitability and streamlined workflows.

On average, an employee spends 9-10 hours of the day at work and gets his performance review report periodically. But, wait. What do you think? Is this process seamless, unaffecting the ones who receive negative feedback at work, even if they work day in & day-out? The answer is NO. The process & the result are not always positive for everyone. I want to take you through some real-life questions of employees, who have a hard time during their performance review process.

Can remote work monitoring make the Internet a safer place? Get the best monitoring practices for a secure and productive workplace. Optimize productivity while respecting privacy concerns.

In this ever-evolving world of business, where an employee is not simply an asset but the driving force behind an organization, the need for employee engagement kicks in. Now, imagine a workplace where each and every employee is not merely completing his 8 or 9 hours but actively contributing. What a wonderful scenario it would be! Employee engagement is not simply a buzzword but a basic practice that should be inherent in a company’s work policy.

Use these strategies to align expectations, streamline communication, and crush your goals.

Project closure is the last stage of a project, when you tie up loose ends, communicate your results, and debrief with your team. Just because you’ve hit your objectives doesn’t mean work is finished, and a clear project closure process ensures that you check every important task off your to-do list before officially wrapping things up. In this article, learn eight steps to help you close projects with confidence.

Self-management is your ability to regulate behaviors, thoughts, and emotions in a way that better serves you and your work. Learn the 7 most important self-management skills to become a better leader. Developing self-management is an introspective process. It requires an honest deep dive into your own emotional intelligence, self control, and leadership style where you discover how much you actually regulate yourself. It’s certainly not easy, but self-management can be learned.

Explore how Insightful software for employee time tracking revolutionizes client collaboration in business outsource processing. From enhancing communication to ensuring data security, discover how Insightful empowers BPO providers to streamline processes and drive mutual success.