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Four examples of world-class customer experience design

Companies are increasingly trying to promote customer experience into a key selling point. And for good reason—the Zendesk Customer Experience Trends Report 2021 found that 75 percent of customers will pay a premium to buy from brands that provide a great customer experience. Exceptional customer experiences require exceptional customer experience design. But what does that customer design really look like?

9 steps to craft a successful go-to-market (GTM) strategy

A go-to-market (GTM) strategy is a step-by-step plan for launching a new product or expanding into a new market. It helps you launch your product to the right audience, with the right messaging, at the right time. Learn how to craft a go-to-market strategy in nine steps and set your next product launch up for success.

Travel chatbots: Top examples that travelers and businesses love

How are travel companies performing today when it comes to support? In a recent experiment covered by NASDAQ, customer service quality was tested and measured across 3,000 of the top global travel and hospitality brands worldwide. Let’s just say there’s lots of room for improvement. To remove stress and surprise and delight customers with effortless experiences, companies are adopting AI-powered travel chatbots to engage with guests at every step of the customer journey.

Leveraging technology for operational improvement

In the ever-changing world of contemporary company, attaining competitive advantage and long-term success is contingent upon operational improvement. It includes a methodical optimisation of procedures, techniques, and technologies with the goal of increasing production, cutting expenses, and strengthening efficiency. Technology is at the center of this revolutionary journey, acting as an accelerator and facilitator of operational excellence.

The remote work dilemma for young employees

Young Americans are entering the workforce without ever setting foot in a typical office, thanks to the shift in the workplace from temporary to permanent remote labor. Researchers and professionals in the workplace are debating the possible long-term repercussions of this shift on employees in their early careers.

4 out of 10 employees call in sick from burnout

A shocking trend has surfaced in an era where the boundaries between work and life are becoming increasingly hazy, having a lasting impact on workplace dynamics and employee well-being. 4 out of 10 workers, or a hefty 40%, have called in sick due to burnout, according to a recent MetLife UK survey of 2,009 employees. This is alarming data. This information highlights the growing problem of employee burnout and highlights the pressing need to review present workplace policies and health care programs.