Ridgeline International and Element have signed an agreement that makes Ridgeline Element’s primary partner in the US National Security market. Ridgeline, a pioneer in data privacy and secure infrastructure solutions, helps organizations operate securely in the era of ubiquitous data collection and technical surveillance. Element specializes in secure, decentralised communication. It is led by the team that created the open standard Matrix protocol.

Raise your hand if you’re going on vacation this summer or just got back. Hopefully you raised your hand! June, July, August, and September are the most popular months to take time off. That makes sense; it’s summertime. We’re between our big projects and events. Our customers, clients, and coworkers are all taking time off. It’s the perfect time to step away from work.

‍ Contact centers use omnichannel strategies for managing inbound and outbound communications, including voice, live chat, text, email, video, social media, and virtual agents. ‍

Whether small, medium, or large, businesses of all scales require business expense-tracking apps. Rent, utilities, furniture, inventory, licenses, insurance, marketing, and staff. These assets incur expenses for your business in one way or another. Thus, tracking all your costs is essential to stay within budget and successfully run your organization. However, not every business has access to the best-fit business expense tracker solutions.

Insider threats can devastate businesses unprepared to respond. Explore our comprehensive guide on best practices for swift and effective incident management. Discover how Insightful's monitoring tools can improve your security posture.

If you’ve ever wondered how happy your customers truly are, you’re in the right place. It turns out there is an easy and approachable way to measure it: the CSAT or Customer Satisfaction Score, which specifically measures customer satisfaction related to a product or service.

Task management strategies involve overseeing and coordinating the various stages of a task or multiple tasks within a project, from start to finish. Its goal is to enhance decision-making, communication, and overall efficiency by effectively managing tasks within the teams. Completing tasks successfully and efficiently is crucial in both daily life and professional settings.

Have you ever started a project only to see it spiral out of control? Critical or high-priority deadlines are missed, resources are mismanaged, and team members are confused about their roles. The root cause? The absence of an effective project charter! A well-prepared project charter document is crucial for setting the foundation of any successful project. It describes the goals, stakeholders, scope, and other details of the project and offers a clear road map for all parties involved.

Employee experience has been in HR and IT leaders’ minds ever since companies started shifting their ethos into a more employee-centric model. It’s no longer a matter of how much an employee can get done but how they can do it while still feeling like they want to keep doing it.Now that employees are in that strange transition period between home-office and hybrid work, everything about achieving an optimal employee experience has been brought to the forefront even more.

Kanban has become a very popular work—or workflow—management tool, especially in the Lean, Agile, and DevOps worlds. It has also found its way into IT Service Management (ITSM) as a way of providing focus and insight into work jobs/tasks and flows, such as ticket queues, planned and unplanned tasks, or projects and improvement activities.