Citizen experience refers to the collective interactions and perceptions of the citizen with the government institutions and the services they render. Whether it is about applying for permits and licenses online or a healthcare emergency, people expect accessible, transparent, and secure platforms. A positive citizen experience increases citizen’s trust in the government. However, research shows that their expectations are unmet.

We're rolling out the orange carpet to introduce an all-new HubSpot workflow! You may already know and love the dynamic duo of HubSpot and Teamwork.com from our popular integration, with multiple automations and workflows that help you cut down on manual work.

Growing data breach occurrences are the biggest concern for industries where maintaining high regulation is critical. With the challenges ahead involving managing remote and hybrid teams in evolving workplaces, aligning them with compliance rules, and securing business operations – concerned organizations with data-intensive operations are looking for the right solutions to gain threat intelligence and avoid non-compliance or loss of client trust.

Even if you’re not an engineer, if you work in tech, chances are you’re familiar with retrospectives. Some might argue that retros are a waste of time, emphasize the negatives, or can suffer from a recency bias. Despite these challenges, retros are an important part of development work. They help teams learn from past mistakes, celebrate the successes, and — when practiced long-term — can capture trends and patterns that foster more comprehensive insights.

In the ever-evolving world of product planning, staying ahead of the curve is essential. This month, we want to share with you a series of updates designed to streamline your process and enhance collaboration. We’ve fine-tuned the Planner app, turbocharged Azure DevOps collaboration, and built some more features to boost your diagramming experience. These and other enhancements are poised to elevate your productivity to new heights.

Retaining excellent talent is just as important as attracting it in today’s competitive corporate environment. Although there are numerous ways to improve employee retention, the employee survey is one of the most useful but least-used instruments. Through direct employee feedback, firms can obtain valuable insights that lead to significant transformations. This tutorial will examine the various ways that employee surveys might improve retention.

Long-term goals are objectives you want to achieve months or years down the road. Setting this type of goal gives your work purpose, helps you make better decisions, and offers a hefty dose of daily motivation. In this article, we explain how you can use long-term goals to accomplish big things over time, with examples. When you think of an ideal future for your work, what do you see?

For many, Excel spreadsheets are a no-nonsense way to keep track of your business KPIs. Whether you want to track company revenue, sales team performance or key marketing indicators, Excel is the go-to tool for many business leaders who want a simple way of monitoring the metrics that matter. However, you may have noticed that Excel is not the most effective way of getting your team to take notice of your KPIs.

The Biden administration began advocating for more regular, “meaningful” in-person work at federal agencies in April 2023. The vast telework methods that were implemented during the epidemic were significantly altered by this instruction. But after a year of this change, federal employees are starting to wonder more and more about the reasoning behind it, which is igniting discussions about whether it is really necessary or beneficial return to office settings.