“We have communication issues.” You’ve probably heard this one a million times as an excuse for many things. Be it unfinished work, employees who are in a bad mood, poor teamwork, or something else, this sentence pops up quite a lot. If you take a look at some surveys, poor communication is one of the biggest reasons for problems at work. But what does poor communication mean for you? When communication is poor, deadlines don’t get met. Starting projects is difficult.

Technology is evolving, and it is transforming many industries around us. The BPO industry is no exception. As this sector is well-known for being extremely tech-savvy, the transition rate is noticeably high. We must recognize the upcoming challenges posed by tech development and digital transformation around the BPO Industries.

The idea that working overtime increases productivity has long been taken for granted in today’s hectic workplace. But this very idea is called into question by ground-breaking research from the business-to-business marketplace Expert Market. Their 2023 study, which covered 40 nations, sheds insight on the real relationships between productivity levels and hours spent.

“Employee engagement” and “wellbeing” are often used interchangeably. That’s no surprise, seeing as they are so closely linked. But employee engagement and wellbeing are unique. Reciprocal, cumulative, and connected – but still unique. Understanding where one ends and the other begins is crucial to integrating these elements to maximize productivity without risking your best people burning out.

Get insights into HR’s evolution towards People Experience Departments, prioritizing a skill-based hiring and talent journey. This trend emphasizes the significance of human skills and productive working. Discover how Insightful’s software aids in human resources analytics.

Are you searching for ways to attract clients to your virtual call center? You’re certainly not alone. Many businesses are shifting to virtual call centers to tap into their numerous benefits. However, attracting clients can pose a challenge without strategically approaching it. When securing clients for your virtual call center, you can implement several proven strategies to kickstart your business and ensure its success.

Proper security awareness training is crucial to safeguarding company and client data. Employees should be well-educated about the importance of data security and how to protect sensitive information. Cyber awareness programs covering key topics like email security, intellectual property protection, handling security incidents and so on should be prioritized. However, issues like administrative difficulties or poor employee interests may impair the ease of running training programs.

Defense industries deal with sensitive information that, if leaked, could compromise national security. So, the digital battlefield holds just as much importance as its physical counterpart. Therefore, safeguarding mission communications and thwarting cyber attacks is the perpetual objective. One way to ensure secure mission communication is through the use of a self-hosted, air-gapped environment.

Explore 2024's learning trends like micro-learning, gamification, and more. Learn about upskilling and reskilling strategies and how to monitor employee development effectively.

On average, a single distraction is enough to waste 4.8% of the workday. To be precise, a single distraction can waste a significant portion of an employee’s productivity. Should we learn more on figures, to realize the importance of employee productivity? Ok. On average, merely 23% of the workforce is engaged at work! Hence proved very well, how important is to monitor employee productivity is, in case you want to put your best foot forward in the business.