Have you heard the expressions “Houston, we have a problem” and “tiger team?” Have you wondered what these refer to or where these terms originated? Well, if you do, then this article is for you. Here, we’ll answer all your questions related to tiger teams—what they are, when to form one, and how to do it. Let’s get started.

We’re living in a fast-paced world where technological innovations are drastically changing the way we live, work, and communicate. While everyone is concerned about AI, another development scared people to some extent – 5G. This is the fifth generation of wireless technology that acts as a revolutionary force with various applications. Having this in mind, we can indeed say that 5G is one significant change in the last few years.

Increasingly, Customer Support teams are expected to be more data-driven. Whether that’s using reporting tools to stay on top of their workflow, reacting fast to sudden changes, or using KPIs and benchmarks to improve performance over time. In the best Customer Service teams, KPIs and reporting are not just the responsibility of management. The entire team contributes to a culture of performance – where everyone is aware of key metrics, and how they relate to delivering first-class service.

It may sound like something out of a science fiction film, but the phase-gate process is a project management methodology that can offer a lot of benefits. It helps project teams break large projects down into checkpoints and milestones to ensure quality and viability before moving on to the next development phase. Of course, there’s no shortage of project management methodologies for client services businesses to choose from.

The skill level of your workforce is a primary determinant of labor costs. Highly skilled employees typically command higher wages due to the specialized knowledge or expertise they bring to the job. Conversely, positions requiring less specialized skills may have lower associated labor costs. It’s important to balance the need for skilled labor with the cost implications for your business.

At Wire, we take secure communication seriously – and we understand that every organization works differently and has different requirements when it comes to security, privacy, and digital sovereignty. This is why we offer our secure communication solution in two and a half flavors – on-premises, in the cloud, or as a hybrid deployment. But what are the differences between those two? And is one more secure than the other? Read on to find out!

If you use Intercom to manage your customer service function, then you know how important it is to stay on top of KPIs like First Response time and CSAT. However, because customer support is fast moving, it’s simply not enough to check your key metrics once a week, or even once a day. The best customer service teams are constantly monitoring the customer service data in order to manage their workflow, react to changes, and stay on top of their Service Level Agreements.

The search of excellence has always been the most important thing in the ever-changing world of business. Performance management, which is a planned way to check and boost efficiency among employees, has become an important part of reaching company goals. This piece takes you on a trip through time to look at how performance management tools have changed over time, from their simple start to the cutting edge technologies we use today.

There were big changes to the standard business setting during the COVID-19 epidemic. Working from home used to be a perk for millions of people around the world. These days, they have to do it. The industrial real estate business is also changing because of this shift in how things are thought about. Morgan Stanley says that the prices of office buildings in the US have dropped by 30%. Let’s think about what this change means and look into it more.