The search of excellence has always been the most important thing in the ever-changing world of business. Performance management, which is a planned way to check and boost efficiency among employees, has become an important part of reaching company goals. This piece takes you on a trip through time to look at how performance management tools have changed over time, from their simple start to the cutting edge technologies we use today.

Technology is evolving, and it is transforming many industries around us. The BPO industry is no exception. As this sector is well-known for being extremely tech-savvy, the transition rate is noticeably high. We must recognize the upcoming challenges posed by tech development and digital transformation around the BPO Industries.

Are you searching for ways to attract clients to your virtual call center? You’re certainly not alone. Many businesses are shifting to virtual call centers to tap into their numerous benefits. However, attracting clients can pose a challenge without strategically approaching it. When securing clients for your virtual call center, you can implement several proven strategies to kickstart your business and ensure its success.

When looking for reliable IT Service Management (ITSM) software for your organization, it's crucial to determine whether an on-premise or a cloud-based solution best suits your needs. With technology rapidly evolving, many solutions are shifting exclusively to cloud-based help desk offerings, which are more flexible. However, numerous organizations still require control over their servers and prefer to keep sensitive information within their own installations.

The word outsourcing originated in the 1970s when manufacturing corporations looking to improve efficiency began employing outside firms to manage non-essential procedures. In 1989, it was first recognized as a business strategy, and later, in the 1990s, it became a fundamental part of the business. One of the oldest yet popular mainstream business practices that allows companies to profit more from the global supply chain is outsourcing. Business process outsourcing (BPO) was booming then.

We know what an effective work intake process should look like in theory—but that doesn’t mean it’s easy to achieve in practice. Dive into the six common snags teams run into during the work intake process, and discover how to tackle them head-on. In theory, a smooth work intake process shouldn’t be complicated: set clear guidelines, standardize requests, and use it all to effectively prioritize projects.

“Employee engagement” and “wellbeing” are often used interchangeably. That’s no surprise, seeing as they are so closely linked. But employee engagement and wellbeing are unique. Reciprocal, cumulative, and connected – but still unique. Understanding where one ends and the other begins is crucial to integrating these elements to maximize productivity without risking your best people burning out.

Productivity is essential in business. Organizations are finding ways to improve employee productivity in the current world of competition. However, they must remember employees’ well-being and satisfaction in achieving success. Technology has made it easy for companies to improve employee productivity. Post-COVID-19, companies have switched to working from home, where employees can work from their remote locations, and therefore, employee productivity tracking has become more critical.

On average, a single distraction is enough to waste 4.8% of the workday. To be precise, a single distraction can waste a significant portion of an employee’s productivity. Should we learn more on figures, to realize the importance of employee productivity? Ok. On average, merely 23% of the workforce is engaged at work! Hence proved very well, how important is to monitor employee productivity is, in case you want to put your best foot forward in the business.

Proper security awareness training is crucial to safeguarding company and client data. Employees should be well-educated about the importance of data security and how to protect sensitive information. Cyber awareness programs covering key topics like email security, intellectual property protection, handling security incidents and so on should be prioritized. However, issues like administrative difficulties or poor employee interests may impair the ease of running training programs.