Teams | Collaboration | Customer Service | Project Management

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Future of Work survey show differing priorities between younger and older workers

Employers and employees alike must grasp the dynamics of the future of work in light of the quickly evolving employment landscape. These dynamics are illuminated by a ground-breaking survey carried out by Reeracoen, a pioneer in Singaporean HR services, in association with Rakuten Insight Global. The survey provides priceless insights into the attitudes of Singapore’s workforce with regard to automation, artificial intelligence (AI), remote work, and the gig economy.

Integrating employee well-being into performance management

The traditional methods for handling success in today’s hectic work environment are evolving quickly. Only focusing on financial performance and output measures is no longer acceptable. This is no longer considered sufficient. Companies are now aware that the degree of happiness and health of their employees has a direct correlation with their ability to do their responsibilities effectively because of this correlation.

How Does the New 5G Technology Affect Our Lives and Activities?

We’re living in a fast-paced world where technological innovations are drastically changing the way we live, work, and communicate. While everyone is concerned about AI, another development scared people to some extent – 5G. This is the fifth generation of wireless technology that acts as a revolutionary force with various applications. Having this in mind, we can indeed say that 5G is one significant change in the last few years.

Return-to-office surges, remote work remains resilient

The dynamics of the workplace have changed significantly as the globe tries to adjust to the post-pandemic environment. Even though lockdowns started four years ago, the work-from-home trend is still prevalent, albeit with changing subtleties. The latest “2023 Workplace Index” from Eptura explores this changing environment in great detail and provides priceless insights into how office dynamics and work culture are changing.

Cisco cuts 5% of workforce in restructuring

The computer networking company Cisco has announced a significant reduction in its global workforce, which has had a ripple effect throughout the industry. This choice is part of a larger pattern wherein significant IT corporations have been reassessing their resources and strategy in response to economic difficulties. In this article, we explore the ramifications of Cisco’s workforce reductions and its proactive emphasis on artificial intelligence (AI).

The essentials of building an effective team

It is literally impossible for every employee to deliver a ‘rockstar’ performance every workday. And no single individual can contain all the knowledge, skills and capacity required to achieve a company’s goals. You need effective teams—groups of people who can get along with each other, contribute meaningfully, pick up the slack as needs or availability changes, and keep each other accountable.

How to set up Intercom reports and alerts in Slack

Increasingly, Customer Support teams are expected to be more data-driven. Whether that’s using reporting tools to stay on top of their workflow, reacting fast to sudden changes, or using KPIs and benchmarks to improve performance over time. In the best Customer Service teams, KPIs and reporting are not just the responsibility of management. The entire team contributes to a culture of performance – where everyone is aware of key metrics, and how they relate to delivering first-class service.

Finding the Ideal Timesheet Software for Your Business

Maximizing productivity and operations are essential for small businesses to thrive. Timesheet software, also known as electronic timesheets or employee timesheets, plays a critical role in achieving these goals by automating time tracking and offering valuable insights into your workforce’s activities. However, with options available, choosing the right timesheet software solution can feel overwhelming.

New "How I do it in Miro" video uplevels your user research process

Whether you’re new to Miro or a seasoned pro, it’s likely there’s more for you to discover to get the most out of the visual innovation workspace. There’s always Miro Academy, where you can take free courses and attend live training. But what if you want to learn — fast — how you can use Miro for your specific job?

What is a Gantt chart? A guide to mapping your project timelines

A Gantt chart is a horizontal bar chart used to illustrate a project’s schedule and related tasks or events during the project lifecycle. Find out how this type of chart can help you map tasks and keep deliverables on track. Maybe you’ve heard the term Gantt chart used around the workplace or in a project kickoff meeting. The problem is, you’re not quite sure what that is, how it helps with project management, or how to make one.