Teams | Collaboration | Customer Service | Project Management

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The Benefits of Using nTask for Project Production Management

There’s no doubt that project production management (PM) is an important part of any project’s success – but doing it correctly can be a challenge. That’s why we’ve put together this blog post, detailing the key features of nTask, and how it can help you streamline your project management process. From ensuring timely project completion to tracking project resources, nTask has everything you need to manage a project effectively.

How to decide on a Project And Team Management Platform for your business?

If you’re looking to manage projects and teams more effectively, you’ll need a project and team management platform. But which one is the right fit for your business? This article provides a comprehensive overview of the different types of platforms and discusses the key features to look for. We also provide a buyer’s guide, so you can make an informed decision about which platform is right for you. So what are you waiting for?

The Basics of Tier 2 Help Desk

The tier 2 help desk is a key player in the IT support operating model. It’s the third layer in the five levels of IT support, and done well it can resolve more complex incidents, share knowledge with other support teams, and act as an escalation point to other IT support options. But what does it actually cover? That’s what we’re about to find out! Keep reading to discover its benefits, typical activities and examples, and more.

What is First Call Resolution? [+Best Practices And Tips To Improve FCR]

First Call Resolution is a vital contact center metric that monitors accurate and prompt support, tracking the number of customer issues resolved within the first support call. Fast-paced consumers want brands to value their time and expect their needs to be met on time—no matter how they get in touch with the brand— which makes FCR a leading indicator of customer happiness and a direct measure of a call center’s operational efficiency.

Effective Communication: 7C's, Meaning and Definition

Effective communication is essential for any relationship – whether it’s with family, friends, or co workers. And while there are many tips and techniques for communication, it can be tough to know what to do when things go wrong. In this post, we’ll discuss seven key concepts that will help you improve your communication skills. We hope that this information will help you to become a more effective communicator and that your relationships will become stronger as a result.

In-app chat vs. text: which is better for your business?

Communication plays a crucial role in building long-term relations with clients. Businesses have multiple ways of communicating with their clients, including voice calls, messages, and emails. Among all channels, messaging is becoming increasingly popular due to its directness, ease, and comfort. However, when discussing about their communication channels, many businesses have a dilemma regarding chat vs. SMS.

The Basic Business Etiquettes of Project Collaborations

Project collaborations can be a great way to get your project done more efficiently and on time, but there are some basic business etiquette guidelines that everyone should follow. What are the basic etiquette rules to follow when working on a project with someone else? By following the basic guideline, you’ll avoid any potential conflicts or mishaps that could derail the project. So read on to learn more about the basics of project collaboration!

What is capacity planning? Types, strategies, use cases

As a business owner, you understand the value of project management. You need to be able to organize your team, assign tasks to people with the right skill sets, and prioritize your projects and clients. However, knowing how to meet demand and increase the profitability of your business can seem overwhelming. In order to maximize the available capacity of your organization, you need capacity planning.

What is a Project Baseline: a Beginners Guide to Project Management

If you’re new to project management, you might be asking yourself what a project baseline is and why it’s important. A project baseline is a document that gives you an overview of the project – from what has been done to where things are at right now. It can provide you with a clearer picture of the work that needs to be done, and help you to make better decisions when it comes to timing, resources, and communications.