SoW is the abbreviation for scope of work, but it can also signify statement of work. But are these two ways to state and define the same thing? No, the scope of work vs statement of work is two different things. Both are valuable management tools that ensure your next work project is organized efficiently. So, what’s the difference between the scope of work vs. statement of work, and how can these two documents contribute to achieving project goals? Read along to find out!

If you’re in the market for a powerful note-taking and task-management application, you’re in for a treat. Evernote, Notion, and nTask are all top-of-the-line applications that can help streamline your workflows and make your life a lot easier. In this article, we’ll go over the key features of each application and what makes them so special as well as the comparison between notion vs Evernote vs nTask. Ready to get started? Let’s get started!

Learn more about your employees by asking the right questions with this guide (and free survey templates!).

Preview in new tab In today’s digital-first world, and an era of remote and hybrid workplaces, the number of SaaS solutions used by companies on a daily basis is overwhelming – in 2021, organizations worldwide were using an average of 110 SaaS apps! The “SaaS sprawl” created by the widespread adoption of SaaS solutions – from personal productivity tools to business applications – is real.

Since the beginning of the pandemic, the world has seen paradigm shifts in consumer behavior and customer expectations. As social distancing prompted virtual connectivity, call centers worldwide have utilized new technologies to their advantage to stay ahead of their competitors. In order to continue delivering seamless customer experiences and generating higher revenue, you’ll need to keep a close eye on the trends leading the call center industry.

Key Performance Indicators (KPIs) are a special set of metrics that help determine whether business is going in the right or wrong direction. At first glance, it seems that customer service KPI scores take a backseat to traditional business KPIs, like profits, costs and regional sales. However, key customer support metrics may paint a more complete picture of success for the long-term viability of a business.

With so many project management or task management options on the market, it can be hard to decide which one is best for your needs. That’s where these 12 free Gantt chart software come in! Gantt charts are highly becoming a necessity for most teams. Each one offers a different set of Gantt features and benefits, so you can find the perfect tool for your specific project management needs.

We often use these two terms – productivity & efficiency multiple times working in our organization. But have you ever thought about whether they both have the same meaning? Let us tell you the proper definition, productivity means the quantity of work, whereas efficiency means quality. We cannot say if an employee is being efficient in his work, then he is productive as well and vice versa. So, an increase is a must in both, or this leads to fewer business achievements and potential.