Teams | Collaboration | Customer Service | Project Management

Latest News

What is resource management? A guide to getting started

Resource management is the process of planning and scheduling your team’s resources and activities—essentially anything that helps you complete a project. Developing a resource management plan can give you visibility into team member workloads. Learn how to manage resources and improve team performance. Making sure your team doesn’t feel overworked or underutilized is a challenge you’ll often face as a leader. It's easy to lose sight of your team's workload and bandwidth.

Your go-to guide to agile workflows: What they are, how they work, and how to get your team on board

If your business is anything like the 300 or 400 million other businesses operating globally today, you probably face challenges like tight deadlines and the constant need for actionable feedback. Without a flexible system, these pressures can lead to missed opportunities and inefficient processes. This is where an agile workflow comes in, to help your team stay on top of every project and hit deadlines by breaking up big tasks into small ones.

Top 10 Screen Recording Software for Windows

Are you searching for the best screen recording software for Windows? Then you are on the right page. Whether for personal, professional, or business reasons, the software will be useful to you in one way or another. Especially, when you need to highlight every mouse and keyboard movement (keystroke) capturing your screen can be a great way to share information with your audience.

What is a product manager? Skills, responsibilities, and Agile practices to know

A product manager is a complex job that involves orchestrating a lot of moving pieces and people to efficiently bring a product from idea to launch. It’s also a lucrative career, with professionals earning an average salary of $111,729. According to Lenny’s Newsletter, product manager roles have grown about 30% since 2010, with 2,500 to 4,500 product managers hired each month in the U.S.

Employee Onboarding in Remote Teams: Digital Training Solutions

Today's digital environment makes remote work an integral component of many companies' strategies and policies. The COVID-19 pandemic and its consequent global shift toward remote workforces have highlighted that traditional employee onboarding practices, such as face-to-face interactions or physical materials, no longer hold relevance for modern employers.

Ticket Handling Best Practices: Reduce Backlog And Boost Performance

When IT support teams have a great ticket management process, users get faster resolutions, and organizations minimize downtime. However, if you’re not following best practices for ticket handling, the process often comes with challenges: backlogs, miscommunication, or delays in prioritizing issues.

Wire year end review 2024 and outlook 2025

As 2024 draws to a close, we’re looking back at ground breaking year for Wire and the ever-evolving world of secure communication and collaboration. From innovations like Message Layer Security (MLS) to our strategic investments, it’s been a year of growth, milestones, and setting the stage for an ambitious future. Here’s a recap of what Wire achieved this year to make your work life easier and still as secure as it gets.

7 Management Styles and How to Become the Best Boss Ever?

Let’s keep it simple. There are basically two management styles: “bossy” and “buddy.” All managers are drifting between these extremes, looking for the best approach in their particular cases. For you to choose the right management style, I’d like to share some insights, expert tips, and stories. I hope you’ll find them helpful!

Minimum Time Between Shifts: Latest Laws and Requirements in 2025

Maddy, a nurse in New York, works from 8 AM to 1 PM. Then, she has a few hours off before she has to go back to work at 3 PM. She works until 8 PM. Well, as you can see it’s a long and hard shift for an employee to work. That's where the minimum time between shifts can help. It balances shifts and makes sure employees get enough rest. So, how much time is actually enough?