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How to use data to determine your hybrid or remote work strategy

Many companies are basing their hybrid or remote work strategy on instinct. Yet it’s dangerous to let your intuitions or, worse, your biases drive your strategy. The companies that will thrive as they transition to new hybrid and remote work models will adopt a data-driven approach. As a leader, here’s how to use data, not your gut, to make important decisions about your remote or hybrid work strategy moving forward.

Why companies need customer tutorials [+ how to create them]

There’s nothing more frustrating than making a purchase and discovering you don’t know how to use the item you just bought. The situation can be equally upsetting for the business selling a product or service. If a customer doesn’t know how to use it, they won’t see its value—a recipe for churn. This is why customer tutorials are a valuable tool in your company's mix of marketing and customer support content.

8 Customer Service Memes That Will Make You Laugh Out Loud

When you work in a high-stress role where conversations are difficult, and work is seemingly endless, you need a dependable source of comic relief to unwind. In this internet-driven world, only one thing comes to mind: memes. A meme has the power to lighten the mood, bring a humorous perspective to tough situations, and dare we say – unite people. At the end of the day, it works best as an expression of opinion that people can relate to and laugh about.

What is run rate? ARR definition, formula, and examples

A run rate is a rough estimate of a company’s annual earnings based on monthly or quarterly financial performance data. Often called an annual run rate, or ARR, this number is usually calculated by taking the revenue results (using a revenue formula) from either a single month or a single quarter and annualizing the sales data to forecast what the company’s total profits will be that year.

What are the Characteristics of an Effective Hybrid Workplace?

Remote work has been on the rise since the abrupt transition from physical to virtual workplace because of the COVID-19 pandemic. Organizations and companies have seen the need to adapt to the virtual setup to continue their operations. With an effective hybrid workplace, the quality of work and the team’s engagement could be maintained in the post-pandemic.

10 Best Customer Service Tracking Software

Customer service tracking software helps organizations collect, manage, and respond to customer support requests. Customer support tools can also gather tickets from various communication channels like emails and phone calls and organize them on a single platform. But with so many customer support tools out there, which one should you pick? Don’t worry. We’ve got you covered.

What Goes into a BPO Agreement: 12 Points to Include

BPO or Business Process Outsourcing involves hiring a third party to perform a business function for you. Today, even small businesses and startups have realized the viability of BPO to save costs. But if you’re thinking of outsourcing, you first need to have a BPO agreement in place. Not sure how to draft one? Don’t worry. We’re here to help. In this article, we’ll take you through the important points to include in a BPO agreement.

Your guide to team development with contractors

All teams – established or brand new – go through changes. At times, contractors need to be brought in to fulfil a specific need with their skills. This can be a real boon to your teams, if it’s handled well and there are plenty of benefits to bringing in contractors besides hitting company objectives.

How to Choose the Best Chat Application for Defense?

Communication is important in any successful business, but it is highly important in defense when it comes to pursuing each day-to-day operation, duty, and obligation, every piece of data helps to keep the activities running smoothly. Any flaws or errors can obstruct the defense collaboration jeopardizing the entire situation, costing lives, and sabotaging national security.