Even though remote work isn’t a new idea, it’s something that most people had little experience with before 2020. Before the onset of the COVID-19 pandemic, only 6% of the workforce worked from home the majority of the time. And a staggering 75% never worked from home at any point in their careers. But by the height of the pandemic, more than a third of people were working from home full-time. That represents more than a fivefold increase compared to pre-pandemic levels.

The Covid pandemic and the subsequent lockdowns pushed businesses worldwide to adopt remote working almost overnight. Since then, the remote work or telework scenario has evolved to include new trends in remote team management, technology, and the hybrid work environment. These dynamic changes can be tough to keep up with, even for the best business leaders. Thankfully, there are many remote work articles that can help you understand all aspects of remote work.

The call center industry is a rewarding one, but it’s also highly competitive. While there are a lot of resources available online to help you start and manage your call center, handpicking information that you really need can take ages. Fortunately, you don’t have to spend hours rummaging through the internet for call center information! We’ve compiled a list of the best call center articles to save you time.

Employee monitoring can be a sensitive subject. The idea of being monitored isn’t exactly comforting, even when implemented for the right reasons. That’s why employers and employees need to have an excellent understanding of this practice. We’ve compiled a list of 22 comprehensive employee monitoring articles that answer why employee monitoring is important, what rules you should keep in mind, the best software to use, and a lot more.

When a ticket is chosen to be deleted in OneDesk, it is first removed from your view, archived, and then scheduled for deletion in 7 days. After 7 days have elapsed, the ticket is permanently removed from OneDesk. Any time within this period, you can restore the ticket that was scheduled for deletion back to its former status without losing any information.

Things never feel like they’re moving fast enough when you’re looking from the inside. But from time to time it’s worth stepping back and looking at the progress - and the end of year is perfect for that. So sit back by the fire, have a cup of mulled wine or hot chocolate (don’t forget the marshmallows!) and let’s dive in!

As with any large project or undertaking, metrics are key in order to gauge performance. Are your current processes adequate enough, or is there room for improvement? Metrics are important to track for all aspects of a business, from sales, marketing and financial performance, to overall customer service. When it comes to improving the automation processes of customer service, chatbot evaluation metrics are also critical to track.

From in-person to remote to hybrid, where and how we work continues to evolve. In these varied team settings, over 25 million people use Miro as their online whiteboard platform to seamlessly collaborate and communicate across formats, tools, channels, and timezones. Now we’re adding a new space to work together: virtual reality.

We’ve all been the victim of a bad sales script. Whether in a cold call or a company follow-up, it’s painful to sit there while an uninformed sales rep fumbles their way through information you don’t need until you hang up out of mercy. Sales scripts have a bad reputation. But the fact is, a strong sales script can be a game-changer for your company and your sales team.

As you get ready to start working on a new product or you’re looking to shake things up with how your team works, you have a lot of options to pick from. Your team wants some structure in their methodology, but not so much that they’re stifled.