As a business owner or manager, if an employee starts showing excessive absences and poor performance, you need to address the issue promptly and carefully. However, if there’s no improvement even after repeated warnings, the only viable option is to let the employee go. But should you be terminating an employee for poor attendance? Would it be called unfair dismissal? In this article, we’ll answer these questions.

Customers today have many options to engage with a business and share their experiences with others, giving them greater control over their journey with a brand. As a result, companies need to be more proactive with their customer service approach to keep their customers satisfied and returning. Fortunately, you can deliver a consistently top-notch customer experience by adopting some customer service best practices.

Vision Helpdesk offers live chat software your business can utilize and take advantage of. If you want to understand why Vision Helpdesk offers one of the best live chat software, you should go through the points below. Before we deep dive understand what exactly is live chat software and its benefits?

Remote workforce management software has become a crucial aspect for maintaining business efficiency since it created opportunities for businesses to track and monitor the productivity of the workforce remotely. Work from home getting on a bigger scale needs massive support technologically that has a tendency to be cost-efficient and help businesses thrive productively.

Businesses are constantly analyzing tools that are available to help improve productivity and network security throughout their organization. Consulting with experts to help align on pieces of software and hardware that will come together to develop the most effective strategy is a process that should not be taken lightly. During this process, many businesses may conclude that keyloggers are an effective tool to help reach their organizational goals.

Effective management is crucial for the success of any design project. Without a plan, things can get out of control quickly. And no one wants to be the deer in headlights when a client asks for that design file you promised because it was lost under a soaring stack of other duties. Design project management is particularly unruly because it usually brings together a range of skilled and qualified individuals from across the team or from a client.

For support agents, organizing and triaging customer requests from various channels is already a challenge. The fact that 73 percent of consumers plan to continue using new support channels only makes ticket management more complex. The best way to beat the odds and consistently provide your customers with quick and effective responses? Ticketing systems. Ticketing systems document and track customer issues and interactions, making it easier for customer service teams to manage their support cases.

Collaboration is essential to business success in the 21st century. However, there are very few good tools on the market that can help you manage team collaboration. With the rise of remote teams and freelance workers, business collaboration apps have become a necessity. Creating new ways for people to get their work done regardless of location is a profitable and worthwhile venture.

Happy New Year 2022! In 2021, Exoprise’s critical focus was on improving its product for monitoring digital experiences and mobilizing internal teams to improve customer adoption and SaaS/network experiences everywhere. As Covid continues to dominate the world, IT and business teams are increasingly looking for solutions like Exoprise Digital Experience Monitoring (DEM) to ensure end-users are productive with a seamless work-from-home experience.