Teams | Collaboration | Customer Service | Project Management

Latest News

Navigating the new normal: How executives envision the workplace in 2026

The lasting impact of the COVID-19 pandemic has reshaped how businesses and their leaders think about the workplace. As we look to the horizon, the year 2026 has become a focal point for many executives, marking a time when they anticipate a definitive stance on office-based working. Based on a recent report from The Times, the forecasted workplace model seems to lean towards a full return to the office.

5 intelligent cost saving initiatives for your company

Driven by the development and sophistication of business technology in recent years, “digital transformation” has become one of those ideas you hear everywhere. From boardrooms to break rooms, technology is transforming the way we work. It’s certainly true for employee productivity. Now we have the tools and technology to solve just about any business problem. Not surprisingly, cost savings are a big focus for firms undergoing digital transformations in 2023.

Key Steps for Determining the Best Service Desk Tool

Do you remember the days when the only way to receive customer support was to sit on hold for hours waiting to speak to an agent? How frustrating it was to explain your issue over and over? Thankfully, that is not the only option customers have today. The rise of service desk tools has revolutionized the way organizations provide customer support. This is only part of the reason why choosing the best service desk tool is key to delivering stellar support and boosting productivity company-wide.

7 best patient engagement software in 2024

Patient engagement software is taking the world of healthcare by storm. As the healthcare system is becoming more diversified in terms of treatments and access to medical care, the need for a more personalized, engaging system for patients arose. Paired with the online nature of everyday communication, it paved the way for solutions that we now call patient engagement software.

Secure Border Gateway: Enhanced control of your real-time communication data

Safeguarding communication data and maintaining control over your network traffic is of paramount importance. In this age when people are constantly connected, organisations need to fortify their internal networks against external threats, while ensuring regulatory compliance and optimal performance. Enter the Dragon Secure Border Gateway for Matrix: a powerful add-on for Element Server Suite that reinforces the security of your data by providing capabilities to address these critical needs.

What Is a 2-2-3 Schedule and How Does It Work?

The traditional 9-to-5 is being reshaped; businesses are embracing new rhythms to resonate with their diverse workforce. Amidst this reshaping work dynamics, a pressing concern surfaces: How can organizations balance sustaining productivity and safeguarding their team’s well-being? Is it possible to provide flexibility without sacrificing operational efficiency? The 2-2-3 work schedule isn’t just another trend—it’s a testament to evolving workplace dynamics.

9/80 work schedule: Examples, Templates, & Tips

This is 2023, and you can’t just afford to work harder to outsmart your counterpart! The workplace in today’s globalized corporate sector is completely productivity-centric. Even Google, one of the most successful corporate giants, chooses flexibility to boost productivity in the workplace, as we can see their offices featuring nap pods, video games, and ping pong!

Virtual Office Management: How does it work, and is it worth it?

Do you want to master the art of managing a virtual team? Then you’re surely in the right place. This article will show you how a virtual office works, it's setting up procedures, and the necessary virtual office management software. By the end of the discussion, you’ll be able to grasp why a virtual office is required and if a virtual office is worth it. Nowadays, virtual office management is replacing the prevailing norm of traditional office management systems.

What Is a 9/80 Work Schedule?

Better work life balance is an objective many employees strive for in their professional lives. A 9/80 work schedule is one method companies are using to help their employees achieve their goals. This unique, new schedule allows employees to work extra hours over a two week period, which can then be compensated with additional time off, enhancing employee productivity and satisfaction.