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The Basics of Tier 2 Help Desk

The tier 2 help desk is a key player in the IT support operating model. It’s the third layer in the five levels of IT support, and done well it can resolve more complex incidents, share knowledge with other support teams, and act as an escalation point to other IT support options. But what does it actually cover? That’s what we’re about to find out! Keep reading to discover its benefits, typical activities and examples, and more.

Effective Communication: 7C's, Meaning and Definition

Effective communication is essential for any relationship – whether it’s with family, friends, or co workers. And while there are many tips and techniques for communication, it can be tough to know what to do when things go wrong. In this post, we’ll discuss seven key concepts that will help you improve your communication skills. We hope that this information will help you to become a more effective communicator and that your relationships will become stronger as a result.

7 Tips for Recording Meeting Minutes Effectively

If you’re looking to improve your meetings, there are a few things you need to remember. In this article, we provide 7 tips for recording meeting minutes effectively. By following these guidelines, you’ll be able to capture all the important information from your meetings and ensure that they are effective and productive. So read on and learn how to make your meetings the success that they deserve to be!

What is First Call Resolution? [+Best Practices And Tips To Improve FCR]

First Call Resolution is a vital contact center metric that monitors accurate and prompt support, tracking the number of customer issues resolved within the first support call. Fast-paced consumers want brands to value their time and expect their needs to be met on time—no matter how they get in touch with the brand— which makes FCR a leading indicator of customer happiness and a direct measure of a call center’s operational efficiency.

How to be an Effective Remote Manager: Best Practices for Managing Remote Teams

With so many people working remotely these days, the remote manager has become a critical role in companies of all sizes. Remote managers are responsible for ensuring that their team members have the resources and support they need to be productive, while also maintaining communication and collaboration. Sounds exhausting, eh? Yet, not impossible! If you are responsible for overseeing a remote team, it is important to create and implement an effective remote management plan.

How to Collaborate Effectively on a Project with nTask?

If you’re looking to collaborate effectively on a project, nTask is the perfect tool for you. With its online interface and powerful tools, nTask makes it easy for you and your team to communicate and share information. Plus, its automated task management system makes sure that your project stays on track and that deadlines are met. If you’re looking for a way to streamline your project process, nTask is the solution for you!

The Top 5 Tools for Schedule Management in 2023

Welcome to the future! In this article, we’ll be discussing the top 5 tools for schedule management in 2023. By using these tools, you’ll be able to keep your life organized and productive, no matter what the situation is. We’ll also discuss the pros and cons of each tool, so you can make an informed decision about which one is best for you. Ready to get started? Let’s get started!

Making Work More Fun and Tips for Employee Retention Strategies

Your team is your greatest asset; without them, you cannot be where you are today. Your team should be happy and always satisfied in their position. However, keeping your staff around and making them happy takes a lot of effort. You should have an effective employee retention program to reduce turnover and attract top talent.

Cybersecurity Should be a Priority in Any Digital Transformation

Digital technologies have emerged as the most fundamental tools for the survival of businesses in the fiercely-competitive modern marketplace. Implementation of modern technologies helps achieve the most desirable business objectives. However, the adoption of innovations to facilitate digital transformation also brings cybersecurity challenges too.

An Overview on Synchronous Communication and Tools To Use It Effectively

These days, communication with peers and coworkers is a top need, and many software companies are available to help businesses interact efficiently. Although there are various options available, if you know which tools are the best fit for your business, you can ensure that you are getting the most out of your money and time. Let’s dig deep into how employees in 2023 will communicate with each other online and what tools they may need for synchronous communication.