Today’s dynamic digital environment causes enterprises to turn to remote desktop monitoring software to increase operational efficiency, security levels, and compliance among their off-site employees. Indeed, as work from home continues to progress, the necessity of having reliable monitoring instruments can hardly be overestimated. Research shows that 60% of companies with employees who work remotely are using employee monitoring software to track employee activity and productivity.

The way employees work and perform their assigned tasks impacts an organization in a very significant way. It directly affects organizational productivity, revenue generation, and performance enhancement. However, multiple factors can affect the workers’ productivity regarding the assigned tasks. Such factors include clear goals and objectives, communication, resource provision, and workplace organization standards.

‍ Contact centers use omnichannel strategies for managing inbound and outbound communications, including voice, live chat, text, email, video, social media, and virtual agents. ‍

Employee satisfaction measures the level of happiness and fulfillment that employees experience in their workplace. It covers their emotional health, morale, and job satisfaction. This is significant because satisfied employees will likely be engaged, effective, and committed to their business’s goals.

Insider threats can devastate businesses unprepared to respond. Explore our comprehensive guide on best practices for swift and effective incident management. Discover how Insightful's monitoring tools can improve your security posture.

Are you looking for the best employee productivity tracking software in 2024? You are at the right place. In today’s fast-paced, data-driven, and modern working environment, it is essential to know how productive your employees are. That’s where the role of using such software is crucial. Especially, since there is a fine line between what your team does and what it’s expected to do. You need accurate values, for which software for productivity tracking works like a measuring scale.

The success of your insurance agency rides on your ability to build a team of high-performing agents. But if you’re finding it difficult to improve or even maintain agent productivity levels, you aren’t alone. Since COVID-19, the insurance sector has faced increased operational demands. You need the right tools and the right strategy to maximize your team’s time and resources.

Back-office workforce management is crucial for maintaining efficiency, productivity, and high service levels. Managing shared services or a global business services unit requires specific, sound strategies, which can make a remarkable difference in employee performance and overall operational success.

Insightful has received top rankings across employee monitoring, time tracking and time and attendance categories for its leading workforce analytics software.

The shift to hybrid work arrangements emanating from digital transformation initiatives, with some employees operating remotely and others from the physical workplace by organizations globally, radically changed how people conduct business. With employees scattered across different locations, it has become increasingly important for organizations to find ways to maintain their productivity levels and efficiency while ensuring that their workforce remains connected.