Good customers are hard to find; keeping them is crucial. We are working in a much-changed, digital-first economy where it’s all too easy for people to click away if they don’t get what they need. They want their issues solved quickly—preferably on first contact—and they want to feel heard. But too often, customer service teams run up against barriers.

Workpuls COO Ryan Fyfe recently took to the air on The SaaS Podcast to talk about Workpuls’ growth and future plans.

Are your team members working too hard? Is this causing a decline in overall productivity? Learn more about toxic productivity and how it can be avoided.

Any successful business must begin with a clear understanding and strategic roadmap of its internal strengths, customers, competitive environment, and vision for evolving to compete in the future. Money is also vital to start, operate, and develop a firm. You will have an effective tool for attracting investors if you put forth the effort to create a comprehensive business plan that clearly states where you are, how you got there, and how you plan to proceed.

Scoro, the award-winning work management software for collaborative teams, is ramping up its partner channel to meet increased global demand. Headquartered in the UK, with offices in North America and the Baltics, Scoro’s software helps thousands of agencies, consultancies and professional service firms in 60+ countries work more efficiently. Australia is one of those countries that has seen strong growth during the pandemic and the subsequent shift to hybrid working.

Whether you want to track the billable hours spent on a project or analyze your team’s productivity, recording employee hours can be incredibly useful. However, using traditional time tracking methods like punch clocks and paper forms can be tedious and prone to human error. Instead, you can use automated timesheets to simplify the time tracking process and boost productivity.

Today, several insurance companies face challenges like strict regulations and economic instability, along with the COVID-19 impact. To remain competitive, they may consider insurance business process outsourcing. Insurance business process outsourcing is the contracting of certain business processes to an outsourcing company.

This week is Customer Service Week – an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. At TeamSupport, we honor our employees who work hard every day to ensure that our customers have a smooth, easy customer service experience. However, getting our organization to run like a well-oiled customer service machine didn’t happen overnight. Here are our 5 steps to creating a truly customer-first team.