Teams | Collaboration | Customer Service | Project Management

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The Courier Lab Episode 1 - The Journey of Building Ghostifications V1

Welcome to The Courier Lab, where we demonstrate how Courier works, highlight our favorite community projects, and talk about all things notifications with host @ShreyTheCray. The topic of this episode is "The Journey to Building Ghostifications," including the basics of communication, intro to using the Courier API, and a demo of how to build the Ghostifications project.

Simpplr - The Modern Intranet Software in 1 Minute

Keeping employees connected and engaged within an organization is complex. And with people working across multiple locations, it gets even worse. It should be simpler, and now it is… Discover Simpplr, the modern intranet software that connects people, creates conversations, answers questions, shares ideas, and finds information on any device, form anywhere. Hear about company news, events, policies, and more, it’s all in one place. Simpplr is purpose-built to help your employees collaborate across departments and stay connected to the broader organization.

How to run a team health check | Confluence + MURAL | Atlassian

How is your team cookin’? Did you know that 67% of high achieving teams engage in candid feedback. Run this Confluence + MURAL play to identify your team’s strengths and challenges. This How-to video includes: Spotify health monitor How to set up a MURAL board Demo of filling out board Adding and sharing in Confluence

How to run an icebreaker | Confluence + MURAL | Atlassian

Need to build team trust? Run an icebreaker. Understanding your teammates as real people—not skill sets—increases trust and elevates team performance. This How-to video includes: “Trading Cards” exercise from Gamestorming How to set up a MURAL board Demo of filling out board Adding and sharing in Confluence

How to understand your market | Confluence + MURAL | Atlassian

Need to know your market better? Create personas for your buyers to learn what they want. Run this Confluence + MURAL exercise to understand your buyers in product development or marketing. This How-to video includes: “Coaches and Analysts” exercise from soccer How to set up a MURAL board Demo of filling out board Adding and sharing in Confluence

Death to the Office? Hybrid, Remote and the Future of Working Together

The office as we once knew it is gone. But is it really dead? Remote, hybrid and flexible working models are now the norm; 24% of businesses surveyed by the ONS stated that they intended to adopt more home working going forward. In the same study, 85% of workers disclosed their preference for a “hybrid” approach of both home and office working. It looks like the office – although totally transformed – is here to stay, too.

Does Shadow IT and BYOD Make Sense for Your Business?

Much to the joy of employees everywhere, "bring your own device" (otherwise known as BYOD) is a movement that has become common in the workplace. On the one hand, it makes a certain degree of sense. Why wouldn't you want your employees to be able to use the smartphones, tablets, and other types of mobile devices that they're already comfortable with?

Introducing Scale: Track budgets, measure profitability, and better manage resources

As your agency grows larger, so does your need to handle the increased complexity of your resources and overall budget. Project planning with clients often requires you to plot your work months in advance. It also requires you to fully understand your available resources and ensure what you’re spending fits the budget. That’s why Teamwork is thrilled to announce Scale, a new plan is specifically tailored to help agencies better manage resources and client profitability.

Google Business Messages: 3 best practices for customer service teams

Messaging has surged in popularity and become a go-to channel for many consumers since the COVID-19 pandemic. It looks like the trend is here to stay—74 percent of customers who messaged with companies in 2020 plan to continue doing so. Research also shows that 76 percent of consumers like to buy products using chat or messaging, and 72 percent are more likely to make a purchase online if they can ask questions in real-time. Google’s Business Messages enables buyers to do both.