How to boost your team's success with shared mental models
Try these exercises with your team and experience first-hand what a difference shared mental models can make.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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Project Management Mistakes: What to Avoid, Why, and What Now?
If you’re working hard to get the best out of your project and still left wondering why it’s not performing as well as it should, then it’s probably time to evaluate your current approach and identify how you can streamline the process to your advantage.
Best Practices: Different Uses for Tickets & Tasks
OneDesk differentiates between tickets and tasks to help you better organize your work environment. Tickets and tasks can be made to behave virtually the same; whatever you can do with a task, you could also do with a ticket and vice-versa. They are both work items and have the same functionality. However, there is a best practice for using them in OneDesk.
How to manage multiple projects effectively
Many believe they can handle several projects, but not all can effectively manage multiple projects and steer them towards productivity. It requires professionalism; else, instead of projects to run smoothly, you might end up in a major and nasty flop. Managing multiple projects at the same moment is no easy task. Here’s how managers can do that without losing productivity. These tried and tested strategies for the task, resource, and schedule management will help you stay on track.
Rocket.Chat Mobile App 4.13.0: What's New?
Now the app fully supports RTL languages and, as first language using it, we’re introducing Arabic.
M-Files Administrator: Backup and Restore an M-Files Vault
Even if a document vault is destroyed or the data is somehow corrupted, you can always restore the healthy vault from a backup. The vault backup function can be used for backing up the document vault or for scheduling a recurring vault backup job. For more information visit
Tips on Support email settings and triggers with 729 Solutions
On December 3rd we hosted a panel of special guests from the Zendesk partner 729 Solutions! They shared their best recommendations and tips on emails and triggers in Zendesk Support with a small open session after their demos.
Troop Messenger - Text Search & Advance Filters
Find the features of text search and advanced message filters from the 3-dot menu. You can filter work conversations of the chat area by users, keywords, and by date-range. Use the data filters of; filter by image, filter by videos, filter by files, etc., over the group or in a one-on-one chat area to refine the conversation data in the way you want.
Troop Messenger - Group Profile
The group profile helps group members view the information by its name, purpose, profile image, and the group members list. You can get to know on which date and by whom it was created from the logs section!. Now, deleting chat conversations and files of the group has become easy. The group admin has special privileges to perform these actions on the chat data.
On Premise VS Cloud: Time for you to make the transition with these simple tips
It may have taken some by surprise when Atlassian announced that it would be sunsetting its on-premise version of its JIRA Software by ceasing server product sales in February of 2021 and ending server support in February of 2024. But those with an eye towards innovation saw a movement towards the cloud coming for quite some time now, and Atlassian is prepared to shed those who aren’t prepared to follow.