Imagine this: meeting a new acquaintance who raves about meeting you, but never follows up on making plans, and forgets your name when they bump into you. Now imagine another new acquaintance, this time who remembers your name, is still in contact with you months later, and sends you interesting resources that make your life better. Who would you prefer?

If you’ve worked in customer experience for long, you probably know that change is the only constant in retail. And that’s what keeps our job exciting, right? As customer preferences continually evolve, it’s our responsibility to continue raising the bar and meet their heightened expectations. But surprisingly, most UK retailers aren’t doing that.

Wire, the world’s most secure collaboration platform, today launched its ‘Odds of a Bad Bet’ report, which details the alarming scale of risks businesses are up against in a time when email is proving an open door for cyber criminals and malicious actors looking to disrupt, exploit and destroy businesses.

As technology continues to move forward, more companies are seeing an influx of international customers that didn’t exist a decade ago. For many companies based in the United States, a large percentage of their new international customers are from the United Kingdom (aka “the UK”). Made up of four countries – England, Scotland, Wales, and Northern Ireland – the UK may share a common language with the US, but there are some notable cultural differences.

Riot Web 1.4.0 is out today (with Android and iOS to follow shortly), landing a range of enhancements and powerful new features to make sure you’re always informed and in control of how, when, where and why your data is processed. As you probably already know, Riot runs atop Matrix and Matrix is a decentralised, federated instant messaging network.

Rocket.Chat has always tried to be smart when sending mobile notifications. We don’t want to disturb you with useless notifications, but we understand this is confusing to our users. Users expect notifications and think there are bugs when none are actually being sent. We have created a diagram to show the current conditions that cause Rocket.Chat to send a notification.

Here’s a common question that’s coming up about Shape Up, our new book on product development: People in my book club love all the principles, but they had one question: How did they build Basecamp 3 doing this? It seems like all the practices are for adding features to an existing product. There’s a new appendix in the book now to answer this question: How to Begin to Shape Up: New versus existing products.

In today's modern workplace environment, providing a great workplace IT support helps define a positive culture of an organization. Once your employees are given proper support, the productivity increases, naturally. In a traditional IT support model, employees spend a lot of time writing lengthy emails or making long calls with the IT Helpdesk.