Mobile apps are now almost second nature to us. They’ve streamlined our day-to-day activities and made our tasks easier. We at Freshworks offer a mobile app version of every product in the Freshworks suite. Initially, we developed all the apps on our native platform. However, as we grew rapidly and started adding more products to our suite, it became increasingly difficult to replicate our rich features over different mobile platforms––Windows, iOS, or Android.

One of the unique ways a SaaS company operates is that they exist in a constantly changing environment. New software versions are being pushed live, with innovative features rolling out the door on a regular basis. But, with all these changes, problems can and will arise that require the attention of your customer team.

Support is a team game. Customer queries often require agents to team up, collaborate across groups (sometimes, even organizations) to find answers. The major challenges that teams face when trying to support customers are: Difficulty in collaborating and communicating, Lack of visibility into activities and Difficulty in monitoring performance.

After adding a dark mode to our iOS and Android apps, our browser Desktop client now has a dark theme as well. It goes well with the new Dark Mode in macOS Mojave released on Monday.

Get excited! With September comes the start of fall, which means a range of new app integrations. Track feedback, trends, and growth more efficiently with apps like Ybug, DirectCall, and ScopeAI, just to name a few.

Fifteen days ago, we launched Freddy, ‘a (hu)man’s best friend’, a conversational AI ‘omnibot’ that vastly improves customer experience across all channels of customer engagement: email, chat, social, and voice. We’ve envisioned Freddy as your favorite pet canine, but with a twist: Freddy’s glasses balanced on his cybernetic snout bely his tireless intelligence.

Has your business chosen an appropriate communication and file sharing tool that can be relied upon in the event of a complete network shutdown? While many businesses maintain a business continuity plan to help them assess potential threats to their organizations, surprisingly few specify the communications tools that should be used in the event of malicious cyber attack (or other a system outage), that renders the corporate network unavailable.