There are more ways than ever for customers to get in touch with tech support. Ever wonder what customer service looked like 50 or 60 years ago? It certainly wasn’t as accessible or intuitive as it is today. Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next.
It’s a new year and the time when teams look to the months ahead with unblinking optimism. Maybe you’ve already planned a strategy to delight your core customer and focus on product innovation. Or perhaps you’re still working toward alignment on high-level goals. No matter which stage you’re in — goal-setting, planning, or execution — it’s all hard work.
One way to always run your field service business into disputes with your workers is to manage their timesheets on paper. Making your field service technicians submit paperwork for their attendance, time-off requests, and grievances not only wastes their time but also means less work completed for your service delivery. An easy way to avoid making your workers toil in paperwork for basic administrative tasks is to use a timesheet management software.
An effective annual plan is critical to keep your teams, departments, and company together, working toward the same goals. As an operations leader, you oversee how your organization runs its business. By reviewing how your company performed in the past year, you and your operations teams can identify which strategies worked—and which fell short—to build an effective annual plan designed to maximize the impact of every department.
What goes through your mind when you hear the term “KPI report”? A small percentage of people are already big believers, having seen the results that KPI reports can create. Another slice of folks might not be entirely sure what a KPI report is. And the rest? Well, we can’t blame you if you’re muttering, “Please, not another report!” while pulling your hair out. But stick with us: a KPI report isn’t just another TPS report.
Dive into our comprehensive guide on moonlighting in the workplace. Discover how to create effective policies that align with employee aspirations while maintaining productivity using Insightfuls remote work tracker. Read on for insightful strategies!
