Trust. It’s a word thrown around a lot. But how can you actually build trust in the workplace? The reality is that trust takes time to build and can easily be shattered. So what can you do? It’s all about your leaders.
Total cost of ownership (TCO) is a pivotal metric in evaluating the value of your intranet — and the direct and indirect costs of a stale intranet hurt more than your organization’s bottom line.
Have you ever wondered how BPO & KPO industries manage round-the-clock operations while keeping their employees satisfied and providing quality services to their clients? The answer lies in split shift scheduling, which has become increasingly popular in these industries. Corporate brands like American Express, Genpact, Tata Consultancy Services (TCS), Accenture, Infosys BPM, and Wipro have adopted split shift scheduling to streamline operations and capitalize on its benefits.
How would you describe your agency’s operations right now? Chaotic? Falling short? Missing a little something (organization, transparency, alignment)? If you recognize room for improvement, you’re in good company with two-thirds of the agency leaders who participated in our recent agency operations research.
Jump to... What are performance snapshots? Four performance snapshot examples How to automate performance snapshots with Geckoboard It’s often challenging to keep agents and stakeholders in the loop with what’s happening in your Zendesk account.
