Why ITIL is Important: Understanding its Significance
Staying ahead of the competition requires a strategic approach to IT service management. This post will help to answer the following questions.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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What is compensatory (comp) time?
A perceived lack of fair or competitive compensation is a major reason for employee turnover, and ‘compensation’ includes more than a person’s take-home pay packet. It pays to understand the varied ways you can compensate employees—including comp time—and how to do so while staying within the law.
Beyond the Ordinary: Exploring Game-Changing Productivity Books
Pursuing productivity has become a relentless journey in a world that never stops moving. We all strive to accomplish more in less time, to unlock our full potential, and to soar beyond the ordinary. But how do we embark on this quest for peak efficiency and effectiveness? The answer often lies in the wisdom and insights found within the pages of books.
Values of Idle Time Tracking for Businesses
Idle time which is also known as free time or unproductive time is time when employees are not engaged in any productive work. This includes break time, meeting time, etc. The prominent causes of idle time in offices are system breakdown, seat shifting, interrupted internet connections, personal breaks, strikes, meetings, and similar other reasons.Since employee idle time is a crucial component of workplace productivity, knowing it better is essential.
How to Integrate Multiple Help Desks Into One ITSM Solution
Managing multiple help desks across different departments and teams is challenging. And working with various vendors adds an extra layer of complexity, inefficiency, and expenditure. But there's a way to integrate multiple help desks into one ITSM solution, as you can see in this video! Having a single point of contact has many benefits, including: So, what are you waiting for? Unify the help desks of multiple departments into InvGate Service Desk and consolidate your IT, HR, Finances, and Maintenance service offering!
Employee utilization rate: How to calculate and improve it
Do your employees always seem to be working hard, yet their total billable hours remain low? Tracking your employee utilization rate is essential for service providers that need to optimize resources and improve profitability. Not monitoring this metric means you could be doing a lot of work without many client deliverables or billable hours to show for it. How do you calculate this rate and keep it as high as possible?
Managing Non-Compliant Applications: A Proactive Approach to Risk Management
Navigate the challenges of non-compliant applications in the modern business landscape. Explore comprehensive desktop monitoring and management solutions to bolster security, maintain compliance, and foster a culture of proactive risk management.
Messaging & Live Chat to TeamSupport Integration (Mappings focused)
Pass Chat conversations from Chat to your support platform (TeamSupport) and include the information and workflows that work best for you.
Preventing Employee Burnout: A Holistic Approach
In an age where productivity reigns supreme, employee burnout lurks in the shadows. Dive into our comprehensive guide on understanding, preventing, and mitigating burnout. Explore data-driven insights on employee burnout and discover holistic strategies, including the transformative role of Insightful's remote employee management software, to foster a healthier, more resilient work environment.
Fun icebreaker questions and team building activities for virtual team bonding
This article was originally published on April 13, 2020, and was updated on Sept. 29, 2023. Virtual team bonding activities like fun icebreaker questions are a great way to knock down virtual walls and help teams get to know each other.