Teams | Collaboration | Customer Service | Project Management

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How A Software Company Uses OneDesk To Manage Internal Operations & Customer Requests

Businesses specialized in development, deployment, and maintenance of software products are currently experiencing a commendable market boom. It is undoubtedly the prime of the industry. In this age of technological advancement, the software is the soul of every computing device you can think of, and it is the core of any emerging technology from artificial intelligence to internet of things and robotics. We can only conclude that the outlook on the industry’s growth is on the positive side.

Wire selected by Arrow Electronics as first secure collaboration offering for enterprise customers

Global technology provider Arrow Electronics has selected Wire as the first secure collaboration platform to be offered through its reseller network; to customers in the UK and Ireland. Wire is a secure collaboration platform for enterprise. It uses end-to-end encryption to ensure complete security and privacy and transform the way businesses communicate.

How to Use Visual Content on Social Media to Improve Your Customer Service

It’s no secret that when it comes to volume, text has given way to visual content on social media platforms. Primarily visual social networks such as Instagram and YouTube continue to acquire more daily users1. These users are collectively uploading billions of visual content every day. Moreover, social networks with algorithmic feeds, such as Facebook and Twitter, have been prioritizing visual content over text-only content, which in turn earns image-based posts higher engagement.

3 Advantages of a Knowledge Management Solution

In the business world, knowledge is power. A team of bad ass, knowledgeable employees will impress even the most difficult customers. However, finding the right people to build a team like this isn’t easy and can take a lot of time. In many companies, knowledge is acquired through direct experience. A senior employee that has been working on a product for a long time will know it inside and out. But, as a result of everything they know, they can often feel overburdened or overworked.

How your support team can nurture your community

Since his days serving treats at Dairy Queen, to cashiering at Shopko—which, fun fact, is how he met his wife—to supporting Zendesk customers as a Tier 1 support agent, Brett Bowser is a customer-service natural. After more than three years answering customer queries as a front-line advocate, Brett is now a Community Engagement Specialist in Zendesk’s Madison, Wis. office, where he applies years of hands-on customer-service skills to a different kind of support experience.

Wire and FedResults Partner to Offer End-to-End Encrypted Collaboration Platform to Government Agencies

San Francisco, Calif. and Herndon, Va. – July 10th, 2019 -- Wire, the most secure collaboration platform, and FedResults Inc., a government value-added distributor, today announced a partnership to make Wire’s secure communication and collaboration solution available to Federal agencies.

Announcing "Shape Up", a deep dive into how we work

Back in 2006, we self-published Getting Real: The smarter, faster, easier way to build a successful web app. It was our first foray into broadly sharing how we work at book-scale. It struck a nerve, turned heads, and changed minds. It offered product people, designers, and developers a way out – an escape hatch. They could finally ditch their way of working that wasn’t working for a new way that would.