3 ways to center equity in the workplace
Here’s how to minimize the biases that often show up across the employee lifecycle.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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OneDesk - Understanding Lifecycle Statuses
Learn about lifecycle statuses for tickets, tasks, and projects in OneDesk. How to configure your statuses. The difference between lifecycle status and state. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
Service Demand: Mastering the Tech Talent Tightrope
Welcome to our YouTube Shorts series where we delve into the dynamic and often challenging world of service demand in IT and customer service. In this eye-opening episode, we compare the complex tasks faced by IT and customer service teams to juggling reusable water bottles while balancing on a tightrope! We discuss the ironic situation where despite recent tech layoffs, the pool of tech talent is shrinking at an alarming rate. But don't worry, we're not just highlighting the problems; we provide practical and strategic solutions to these challenges.
Live PC Screen Monitoring, Login/Logoff Tracking, DLP Upgrades & More (v9.0.2) | CurrentWare
CurrentWare version 9.0.2 is here! This update introduces user activity monitoring upgrades to BrowseReporter such as live screen monitoring and on-demand screen captures, a variety of AccessPatrol DLP enhancements such as the ability to control HID devices, and much more! As a CurrentWare customer these quarterly product updates are included as a part of your subscription. Need help upgrading? Our team is here to assist you every step of the way.
ABCs of Success: Navigating Your Workload with the ABCDE Method
Explore the ABCDE method for efficient task management. Prioritize tasks strategically, optimize workflows, and elevate productivity effortlessly with Insightful partners.
Navigating The Tech Landscape: A Comprehensive Guide to Boosting Productivity with SaaS Solutions
Staying ahead, regardless of the industry, has become largely about an organization’s strategic approach to productivity, and Software as a Service (SaaS) solutions play a large role in executing that strategy. As you navigate through the ever-evolving tech landscape, understanding the role of SaaS in boosting productivity becomes existential for businesses. SaaS, a cloud-based software distribution model, has become synonymous with efficiency, agility, and cost-effectiveness.
How To Build A Self Motivated, Highly Efficient Team
Daily work, or to say the same work brings boredom. We all face it, but losing to it is not the right thing to do. But what’s the solution? How to be self motivated and how to build a team of motivated people? Have you ever felt the rush of motivation after watching a motivational video or being with a successful person? That feeling makes you work hard, at least for the next few days, and that needs to be done continuously for your teams.
The importance of teamwork (as proven by science)
Healthy teams enjoy benefits that go far beyond the company’s bottom line.
How to Choose the Right Customer Support Software for Your Needs
Selecting the right customer support solution can feel like a daunting task, especially with so many options available in the market. However, it's a crucial decision that can significantly impact the success of your customer service department and, consequently, your business at large. Here are some tips from our TeamSupport experts on how to choose the solution that fulfills your requirements without breaking the bank.
Project-based consulting fees: How it works and weighing the benefits
Pricing is a constant balancing act in the world of consulting. Charge too much, and you risk losing potential clients, charge too little, and devalue your expertise and skills. Unfortunately, for most consultants, hourly rates are the norm. You know — set an hourly rate, multiply that by the number of hours worked, and there’s your consulting fee. So, what’s the solution? Project-based consulting fees.