Teams | Collaboration | Customer Service | Project Management

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time doctor

The ultimate guide to timesheet conversion for payroll management

Nov 14, 2024 By Time Doctor In Time Doctor
Timesheet conversion is essential for businesses that track employee hours. Turning standard tracked time (hours and minutes) into decimal time makes payroll calculation a lot easier for companies. However, many firms have trouble with accurately calculating decimal time, resulting in problems when compensating employees. But don’t worry! In this article, we’ll tell you why timesheet conversion is important and how you can convert time for the payroll process.
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teamsupport

Building a Knowledge Base for Self-Service Support in SaaS

Nov 14, 2024 By Riley O'Donnell In TeamSupport
In today’s world, Software as a Service (SaaS) companies face the continual challenge of meeting growing customer expectations while maintaining efficient operations. One of the most effective strategies to address this challenge is to develop a robust knowledge base for self-service support. This approach not only empowers customers to resolve issues autonomously but also allows support teams to focus on more complex queries that truly need human intervention.
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miro

How to effectively balance data security with innovation

Nov 14, 2024 By Kat Boogaard In Miro
Organizations know that the ability to innovate is the key to success. But as your team hashes out everything from product plans to company strategies, the security of that information deserves just as much emphasis. According to a recent Forrester trends report, 22% of enterprise security decision-makers identified improving data security as a priority for the coming year. However, executing those security measures is a different challenge.
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Exponential.fi's CEO on transforming crypto access, overcoming crypto winter | Sit Down Startup

Nov 14, 2024 By Zendesk In Zendesk
In this episode, Adam O'Donnell sits down with Driss Benamour, co-founder and CEO of Exponential.fi, to explore the journey of building a decentralized finance platform amidst the challenges of the crypto winter. Driss shares his insights on achieving product-market fit by focusing on user needs and simplifying access to DeFi investments. He discusses the importance of maintaining conviction during tough times and the pivotal moment that led to the creation of their innovative risk assessment tool, "Rate My Wallet." Tune in to learn how Exponential.fi is transforming the investment landscape for crypto holders.
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Top Discovery Frameworks in Miro and How to Use Them

Nov 14, 2024 By Miro In Miro
Unlock the power of discovery with Miro! In this video, we explore key discovery frameworks to help you understand the problem space and drive innovation. We’ll cover how to use Mind Maps to visualize ideas and expand on signals from research, how the 5 Whys technique can help you reach the root cause of a problem, and why a clear problem statement is essential for aligning teams and stakeholders. You’ll see how Miro’s visual tools make these frameworks easy to apply, helping you solve user problems more effectively.
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teamrelated

Why Smiling at Work Boosts Team Morale and Success

Nov 14, 2024 By TeamRelated In TeamRelated
In such a fast-paced, high-stakes environment, keeping up a positive attitude can sometimes feel like an arduous task. But the one simple yet powerful tool that is usually overlooked for improving workplace morale and productivity-the smile-can go a long way in changing team dynamics, from a gentle greeting to an expression of support or a response to a colleague across the table. Smiles will be the action to build trust among individuals, avoid stressors, and unite them for work. As small as it may seem, a smile is an excellent sign of hope and team effort, and may further lead to a triumphant day of work.
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AI change management fireside chat with Benevity - Zendesk Community Event

Nov 13, 2024 By Zendesk In Zendesk
Recently we hosted an insightful fireside chat featuring Meaghan Watson, Zendesk Product Marketing Manager and Heather Eeles, VP of Client Support at Benevity. In this engaging discussion, Heather shares her firsthand experiences and valuable insights on implementing AI tools within teams. Learn from their discussion on best practices for fostering team involvement in AI adoption and learn how to ensure a smooth integration that maximizes the benefits of AI.
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wire

Gartner Symposium: Collaboration and Data Protection in a Tense Stand-Off

Nov 13, 2024 By Alex Henthorn-Iwane In Wire
What happens when you have an unrelenting push for openness, collaboration, digital experience, and employee empowerment but also want to keep your sensitive data safe from unrelenting predation? Welcome to the tense stand-off called out by speaker after speaker at Gartner Symposium/Xpo 2024 in Barcelona. We had the pleasure of spending a few days attending sessions, meeting with analysts, and networking with others in Barcelona. Here are some of our take-aways.
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Convene

Navigating the Future: Digital Transformation in Canada's Banking Sector 2025

Nov 13, 2024 By Jielynne Barao In Convene
Digital transformation has dominated strategic discussions across industries over the last few years. Organizations are now under pressure to adapt, viewing such a shift as an effective way to increase operational efficiency and reimagine customer experience. In Canada, the banking sector continues to lead the charge in digital innovation — outpacing other industries in adopting advanced technologies.
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