Tools for tracking call center agent productivity and time.

Remember when sending a message came with a hefty price tag? Back then, group chats, team discussions, and connecting with friends across countries felt almost impossible. Communication was limited and staying connected was a challenge. Thankfully, apps like WhatsApp changed everything by allowing us to send messages over the internet and avoid costly mobile phone charges.

Today, we will talk about one of the most discussed companies on the internet today . You may have already guessed it from the title of this blog – but a little drama is important too. So yes, we’re talking about RingCentral in this blog. RingCentral is a leading cloud-based communications platform that provides businesses with a comprehensive suite of tools.

OK Skype, you’ve been with us for years. No matter how old you are, you’ve probably heard of Skype. For many of us, it was the first app we would open every morning when we got to work. But as you know, no app is used forever. It seems like it’s finally time for Skype to be replaced with something else – something more reliable, robust and easier to use. But is there a good replacement?

Although Slack is generally loved, there are a few complaints that we all have about it. Primarily, the price. It’s not the most expensive team chat app out there, but certainly not the cheapest either. This is the number one complaint you get when browsing social media for feedback on Slack. As you’ll find out, Slack can cost a pretty penny. But is that money really well spent? In this piece, we’ll take a look at the cost of Slack.

Businesses today are drowning in digital tools, but here’s the million-dollar question: Are they truly working together, or just coexisting in chaos? Integration and automation might sound like tech jargon, but knowing the difference could be the key to unlocking seamless workflows and skyrocketing efficiency. Let’s break it down. Mastering the difference between integration and automation isn’t just tech talk—it’s a game-changer.

By Yohan Lobo, Industry Solutions Manager, Insurance and Wealth Management at M-Files Discover how AI and automation are transforming wealth management! Insights from Yohan reveal how these advancements streamline operations, enhance client interactions, and democratize financial advice.

Emails are a necessary part of modern communication, but they can quickly become overwhelming. If your inbox is cluttered with unread messages, spam, and forgotten follow-ups, you’re not alone. The concept of Inbox Zero aims to bring clarity and efficiency to your email management, ensuring that you stay organized and stress-free. In this guide, we’ll walk you through a step-by-step process to declutter your inbox and maintain it effortlessly.

Remote work has become a defining feature of modern professional life, transforming how businesses operate and how employees perform their roles. To ensure success in this model, organizations must rely on well-structured remote work systems. These systems are the backbone of productivity, collaboration, and engagement in a distributed workforce.

High call volumes can lead to long hold times, stressed agents, and unhappy customers—but it doesn’t have to be that way. Learn how to optimize workflows, balance workloads, and support your team to thrive under pressure.