Teams | Collaboration | Customer Service | Project Management

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Slack vs Microsoft Teams: Which Tool is Ahead of the Game?

With the onset of the pandemic and the shift in workplace behaviors, there was a sudden need to facilitate collaboration and digitization to enhance productivity and maintain consistency between team members across different locations and time zones. Satya Nadella and Bill Gates wanted to bid $8 billion USD to acquire Slack, the team chat SaaS company. Their meeting took an extraordinary turn, and instead of buying Slack, they decided to create their own app.

10 Task Manager Apps For Running a Successful Remote Team

If you are that person who says, “I don’t use task management apps because getting into them takes too much time”, chances are, you haven’t found a platform that fits your team’s needs. Using a task management application allows team members to assign tasks, set priorities, and monitor the progress of ongoing projects. It also helps managers oversee workloads and ensure everyone is on the same page.

Asana Pricing Explained: How to Pay Less for Asana?

If you google “project management tools”, there are a number of them that will show up in every review, comparison, discussion, and post in general. One of them is Asana, a great project management app created by a Facebook co-founder and ex-Google engineer. Besides its features, there is another thing that a lot of people are interested in: Asana pricing. In companies with a lot of employees, every additional seat means more money to spend every month.

Top 10 Best Habit Tracker Apps for Business and Personal Use

Are you looking for the best habit tracker apps? You are on the right page. Making and breaking certain habits can drastically change your life—or at least make a positive impact on it. Overall, everyone needs habits. We are talking about the good ones here, such as staying fit and healthy, completing work on time, or creating better routines. Of course, you want to lose some bad habits. For example, quit smoking, quit laziness at work, or quit eating unhealthy foods.

From Start-Up to Scale-Up: How to Manage Growth with a Small Team

As your company scales, your support team may not be able to scale at the same rate. SaaS businesses often can’t hire at the same pace of increasing customers. Often, when new employees are hired, they still need several months to ramp up and learn the product. Your ticketing agents are learning about the product and teaching customers about it at the same time.

How TeamSupport Can Help SaaS Companies Overcome Common Challenges in Customer Support

The customer support industry is constantly evolving, and software companies face a unique challenge in keeping up with technology in this increasingly digital world. SaaS businesses need a customer support software that keeps up with these changes, and can meet customer needs effectively and efficiently. TeamSupport was designed with this in mind. Our platform is dedicated to making ticketing agents’ lives easier, and helping software businesses do more with fewer resources.

4 Service Desk Trends To Know In 2024

The remote desktop software market is projected to grow substantially in the coming years, heavily driven by the increasing adoption of remote and flexible working models. According to a report from Fortune Business Insights, the market size was valued at $2.83 billion in 2023. This is a significant number, but the numbers are only going to continue to rise. For instance, the market is expected to reach $12.28 billion by 2032, growing at a CAGR of 17.7% during the 2024-2032 forecast period.

How to Plan an SEO Budget to Achieve Long-Term Business Growth

Search Engine Optimisation is not just a luxury but a necessity. But how much should you spend on it? Creating a well-thought-out SEO budget can be a bit of a puzzle. There are countless factors to consider, from your business goals to the competitive landscape to the resources you have at your disposal. If you’re unsure where to start or how to allocate funds to maximize your return on investment (ROI), you’re not alone. Many businesses struggle with this.