Teams | Collaboration | Customer Service | Project Management

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Leveraging Technology for Better B2B/B2C Communication: Top Tools to Boost Your Business

When it comes to B2C businesses, leveraging tools that adapt to customer behavior can transform your engagement strategies. AI and machine learning are revolutionizing how companies personalize their communications, adjusting messages based on individual actions and predicted needs. This creates a more relevant and engaging customer experience, which is essential for driving conversions and loyalty.

Beyond the clock: Redefining productivity

At Productivity Compass, we believe in exploring diverse perspectives on how to best navigate the ever-evolving landscape of work. To delve deeper into the subject of productivity, we reached out to Parvati Ramachandran, a project management and productivity expert, for her insights.

The best workload management software

Workload management tools help teams allocate workloads, manage resources, and make sure projects are completed on time. The tools give teams visibility over their work so they can manage projects and people without feeling overwhelmed. In this guide, we explore various workload management tools, how they can improve your workflow, and how to easily choose the right tool for your team. Overloaded? Not anymore!

What is AOB in Meetings: Benefits and Best Practices

Board meetings operate under well-defined protocols to ensure directors are efficient with their time and resources. This structured approach requires directors to prepare, making them well-equipped to contribute meaningfully. However, even with this order, board discussions can sometimes veer off course. One of the most challenging meeting segments for board chairs is the AOB.

Best Practices for Board Management in 2025

A high-performing board is recognized as a critical determinant of organizational success. The tricky part, however, is the dynamics of board management which is essential for effective performance. It has evolved in response to various factors: increasing complexity in the global markets, heightened regulatory scrutiny, and growing demand for corporate transparency.

How Freddy AI Guardian Ensures AI Safety, Privacy & Security

Discover how Freddy AI Guardian, a responsible AI layer at Freshworks, safeguards your data and enhances AI safety. Sreedhar Gade, VP of Engineering for Cloud and Responsible AI, introduces the five pillars of Freddy AI Guardian: Content Safety, Privacy, Controls, Traceability, and Security. With advanced role-based access controls (RBAC) and state-of-the-art encryption, Freddy AI Guardian guarantees secure interactions with AI models. Find out how Freddy AI Guardian helps your business stay safe and compliant in an AI-driven world.