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Is your video conferencing solution really secure?

Whether it’s a weekly team meeting, or a quarterly board meeting - video conferencing has become one of those ubiquitous technologies that we all take for granted. However, while many enterprises have large-scale deployments of conferencing tools (such as Cisco Webex), many still default to desktop apps like Skype, Slack, or even Whatsapp for real-time, ad-hoc video calls between employees (and even their clients).

HipChat users: What should you consider before committing to Slack?

The news that Slack has acquired the intellectual property behind Atlassian’s HipChat and Stride chat and messaging services, has left its users wondering, “What next?” All that’s clear is that Atlassian will be discontinuing HipChat and Stride and providing a migration path to Slack for users. When that happens, and what that actually means is unclear. So, if you’re one of those users, and you’re considering your alternatives, what should you be thinking about?

How AI is Redefining Retail Customer Service

Artificial intelligence, or AI, is slowly becoming a part of our daily lives. Siri and Alexa are now household names, and their users have grown accustomed to how easy they make it to access information. And while these types of virtual assistants are primarily for personal use, AI also presents huge opportunities for businesses, particularly for customer service.

A Round up of the Best Videos on Customer Support

Like any other profession, a career in customer service comes with its own hurdles and challenges. With so much information out there and a steep learning curve, it is very normal for an individual, new to this space, to find customer service daunting in the beginning. This article is aimed at helping you get started in customer service by preparing you for the most common challenges you will face in support.