The IT Service Desk is a primary point of engagement between users and an IT organization. To put it in simple terms, it is the single point of contact between the service providers and users for day-to-day activities. Typically, a service desk manages service disruptions and service requests besides handling user communications or outages and planned changes to services.
Time management has been engrained in our brains since we were young. Even when we were in grade school, we had specific times every day when we completed certain tasks, whether it be reading time, math time, lunchtime, or even nap time. Well now it’s a little different, but still essentially the same. Even though we may not have nap time every day (though I’m sure many people wished we did!), we still have certain tasks that need to be completed every day.
Building a product is no easy task. Coming up with a new idea, hiring people to execute it, and being updated on customer trends can sometimes become a bit overwhelming. While every business tends to be customer-centric, some dreaded questions arise in our minds from time to time.
Sales is a mind game. You can’t expect to convert a lead into a customer if you don’t understand the motivations behind their purchasing decisions. Why? Because humans have innate psychological tendencies—cognitive biases—that affect their perspectives and decisions. If you want to convert more leads, you have to understand what motivates them and how to use that to your advantage. This article is a guide to doing just that.
Today we're releasing new versions of our Android, iOS, and Desktop apps with a quick Do Not Disturb button. When pressed, you can quickly choose a time period in minutes, hours, or days, and all notifications for your devices will be silenced during that period. Once the time period is up, your notifications will resume automatically.
The principles of Agile project management took root in the software development and engineering fields. There are many different methodologies (such as Scrum or Kanban) on how to implement these processes, but agile does not have to be complicated and can be applied to any field (but maybe shouldn’t be). This article aims to take you a few steps beyond the simple principles of Agile, with actionable information, while avoiding the dogma of any particular methodology.
There has never been more pressure on development teams to build software faster and more efficiently. The rise in popularity of DevOps has largely been the result of its promise to speed up dev cycles, increase agility, and help teams resolve issues more quickly. And while the availability and sophistication of DevOps tools have improved greatly in the last few years, simply choosing the latest and greatest tools is no guarantee of a smooth, problem-free development lifecycle.
When it comes to switching to a new programming language, timing is of the essence in order to land qualified programmers for the project. The language must be new enough to bring technical progress, and at the same time tested and disseminated in such a way that there are enough qualified programmers who will enjoy working with it.
Artificial Intelligence refers to the simulation of human intelligence processes by machines, computer systems to be precise. These processes primarily include learning, reasoning, and self-correction. Machine learning is a term that is synonymous with AI. As the name suggests, machine learning refers to empowering machines to learn by themselves using the data provided and predict the best possible outcome of a complex problem.
The new year is here and with it comes our annual list of key customer service trends! Our 2019 trends article was a huge hit, so here’s what is set to make an impact in 2020…
