Reports show that almost 70% of freelance workers handle about 4 projects at one time. This means freelancing work involves communicating with multiple people on different deliverables, creating outlines for each of these projects, creating schedules to be on-time, invoicing for each work done, and much more. This is a huge chunk of administrative work that every freelancer goes through. It may read easily on paper, but it can take a toll on you if you are not organizing your work.

Good customer service is the key to business success: A PwC customer experience report even found that customers are willing to pay 16% more for premium service. More importantly, one-third of customers will walk away from a brand they love after a single bad customer service experience. So, what does stellar customer service look like in 2021? According to the same PwC report, 80% of U.S.

Our Omnichannel solutions allow companies to chat in real-time with the customers visiting their website. Now, for the second year in a row, Rocket.Chat is on the Capterra’s Live Chat Shortlist Report as a Top 20 Most Popular Live Chat Software. This recognition as an Established Player in our field is a result of our continuous efforts to improve the Omnichannel solutions to streamline your communication with your website visitors.