Teams | Collaboration | Customer Service | Project Management

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geckoboard

28 resources for improving customer service skills and increasing retention

Mar 25, 2021 By Team Geckoboard In Geckoboard

Good customer service is the key to business success: A PwC customer experience report even found that customers are willing to pay 16% more for premium service. More importantly, one-third of customers will walk away from a brand they love after a single bad customer service experience. So, what does stellar customer service look like in 2021? According to the same PwC report, 80% of U.S.

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rocket.chat

Rocket.Chat Named A Top 20 Best Live Chat Solution for the Second Consecutive Year

Mar 25, 2021 By Lucia Fallavena In Rocket.Chat

Our Omnichannel solutions allow companies to chat in real-time with the customers visiting their website. Now, for the second year in a row, Rocket.Chat is on the Capterra’s Live Chat Shortlist Report as a Top 20 Most Popular Live Chat Software. This recognition as an Established Player in our field is a result of our continuous efforts to improve the Omnichannel solutions to streamline your communication with your website visitors.

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New in Team Calendars | Confluence Cloud Premium | Atlassian

Mar 24, 2021 By Atlassian In Atlassian
Learn about changes in the user interface and CalDAV server support integration. Confluence is a team workspace where knowledge and collaboration meet. It's a central source of truth for fast moving companies. Confluence keeps everyone organized and aligned – with everything from meeting notes to strategy docs and IT documentation – so they can make better decisions faster and be more responsive to change.
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Analytics | Confluence Cloud Premium | Atlassian

Mar 24, 2021 By Atlassian In Atlassian
Learn how to use data to drive better decision-making in your organization. Confluence is a team workspace where knowledge and collaboration meet. It's a central source of truth for fast moving companies. Confluence keeps everyone organized and aligned – with everything from meeting notes to strategy docs and IT documentation – so they can make better decisions faster and be more responsive to change.
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Advanced admin tools | Confluence Cloud Premium | Atlassian

Mar 24, 2021 By Atlassian In Atlassian
Learn how to remove blockers and minimize security risks with these admin controls. Confluence is a team workspace where knowledge and collaboration meet. It's a central source of truth for fast moving companies. Confluence keeps everyone organized and aligned – with everything from meeting notes to strategy docs and IT documentation – so they can make better decisions faster and be more responsive to change.
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Admin key & inspect permissions | Confluence Cloud Premium | Atlassian

Mar 24, 2021 By Atlassian In Atlassian
Learn how to untangle permissions issues and stay efficient with these advanced admin controls Confluence is a team workspace where knowledge and collaboration meet. It's a central source of truth for fast moving companies. Confluence keeps everyone organized and aligned – with everything from meeting notes to strategy docs and IT documentation – so they can make better decisions faster and be more responsive to change.
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An intro to Confluence Cloud Premium roadmap | Atlassian

Mar 24, 2021 By Atlassian In Atlassian
Learn about features coming soon in Confluence Cloud Premium: external collaboration, automation, and more bulk tools. Confluence is a team workspace where knowledge and collaboration meet. It's a central source of truth for fast moving companies. Confluence keeps everyone organized and aligned – with everything from meeting notes to strategy docs and IT documentation – so they can make better decisions faster and be more responsive to change.
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External collaboration & automation in Confluence Cloud Premium | Atlassian

Mar 24, 2021 By Atlassian In Atlassian
Learn more about how external collaboration and automation will work when these features launch later this year. Confluence is a team workspace where knowledge and collaboration meet. It's a central source of truth for fast moving companies. Confluence keeps everyone organized and aligned – with everything from meeting notes to strategy docs and IT documentation – so they can make better decisions faster and be more responsive to change.
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External collaboration in Confluence Cloud Premium | Atlassian

Mar 24, 2021 By Atlassian In Atlassian
Learn how you can securely add external clients and vendors to Confluence. Confluence is a team workspace where knowledge and collaboration meet. It's a central source of truth for fast moving companies. Confluence keeps everyone organized and aligned – with everything from meeting notes to strategy docs and IT documentation – so they can make better decisions faster and be more responsive to change.
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Automation in Confluence Cloud Premium | Atlassian

Mar 24, 2021 By Atlassian In Atlassian
Learn how you can automate manual tasks in Confluence. Confluence is a team workspace where knowledge and collaboration meet. It's a central source of truth for fast moving companies. Confluence keeps everyone organized and aligned – with everything from meeting notes to strategy docs and IT documentation – so they can make better decisions faster and be more responsive to change.
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