Teams | Collaboration | Customer Service | Project Management

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A complete guide to key performance indicators: Definition, uses and examples

It’s the end of the month, and you’re preparing to update your team and your manager on the status of your project. You know it’s going well, but you have to show them. How do you share the project’s successes, and any concerns you have, in a quantifiable way? The answer is key performance indicators (KPIs). KPIs measure specific aspects of performance, enabling you to monitor and share progress in a clear, objective way.

Exploring Productivity: Which Metrics Matter Most?

Even before the Coronavirus pandemic turned millions of people into newly-minted remote workers, companies were already acknowledging a rapid shift toward decentralized workspaces. Not only are workers increasingly prioritizing flexibility, making remote work a selling point to attract top talent, but embracing decentralized teams broadens access to a global cadre of candidates.

6 Useful Software Tools For Working And Managing A Remote Team

Gathered for you a set of 6 programs, with which you can organize any workflow from home. Remote work is not only the need for a time but is also becoming a future trend. When people work remotely on the same project or for the same firm, sometimes it becomes challenging to manage remote teams. From work visibility and time tracking to creating a sense of responsibility, you need to manage everything. With the right remote working software, you can easily keep track of your employees.

Task Management: Learn how to manage your tasks with a time tracker

Take a quick look inside of the TrackingTime task management. Learn how to organize your team’s work, improve communication, teamwork, and leadership. TrackingTime's task management is really useful, you'll be able to assign tasks, delegate responsibilities, set due dates, monitor the progress of your projects, and mark which task is billable or non-billable. Organize work in a way that’s best for your team! Classify your activities as you need, sort out your projects and tasks, share tasks, and collaborate with your team.

HaloITSM Chatbot

Enhance your HaloITSM experience with Chatbot on Slack or Microsoft Teams and workflow automation, from Workativ. For HaloITSM users and companies using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered conversational ai chatbot with workflow automation, to enable 24/7 AI based self-service for your employee support.  In this video, you can learn about:-

Zoho Desk Chatbot

Enhance your Zoho Desk experience with Chatbot on Slack or Microsoft Teams and workflow automation, from Workativ. For Zoho Desk users and companies using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered conversational ai chatbot with workflow automation, to enable 24/7 AI based self-service for your employee support.  In this video, you can learn about:-

10 million cursors, working together in Miro

Today I’m excited to share that Miro has passed the incredible milestone of 10 million people who rely on our platform to bring their ideas to life. This number represents nearly 300% growth since March 1st, as millions of teams across the world have adopted Miro to stay connected and build engaged, collaborative cultures while working remotely.

Real World Information Management Use Case: Identifying Internal Breaches

When we think of data breaches, we think of nefarious hackers located in a dingy basement halfway around the world who want little more than to extort money. While some cybersecurity events do fall under that umbrella, an incredible 40% of breaches still occur the exact same way: as a direct result of the actions of your employees.

Scoro Adds French to Its Business Management Platform

We’re delighted to announce that in addition to Spanish, we’ve also made Scoro available in French. With the growing interest in our business management software from French-speaking countries, we wanted to respond to this demand and improve the experience for both current and future clients. Companies in more than 50+ countries use Scoro’s software daily – signaling a growing demand from companies eager to manage their business in a single place.

Part 1: How Customer Support Drives and Grows Recurring Revenues

“Customers buy products to enable and streamline their business operations. Services drive recurring revenue by helping customers to successfully adopt and apply products.” That’s how the new whitepaper by ServiceXRG introduces the concept of how well-defined service programs and effective adoption of your product can be the keys to maximizing recurring revenue performance.