Wondering how to measure employee productivity in a call center? Running a call center can be incredibly hectic. While you always have tons of calls coming in and going out, modern call centers are also expanding to provide customer service on other channels like social media and email. And with everything that’s going on in your call center, it can seem impossible to measure employee productivity rates accurately.
When you’re responsible for a team’s performance, you might feel the itch to micromanage. You might be thinking, if you don’t watch employees’ every move and assign all tasks, how will the group stay on track? But micromanaging stifles the creativity and collaboration that drives high performance teams. Multiple studies have shown that micromanaged employees are less creative, produce lower-quality work, and are less engaged overall.
Do you use your My Tasks in Asana? If not, you might be missing out on one of the easiest ways to reduce work about work. Think of My Tasks as your home base. In this view, you can see all of the tasks that are assigned to you, no matter what Team or project the tasks live in. In conjunction with your Inbox, My Tasks is designed to help you focus on and complete all of your high-impact work.
Every startup dreams of making it big, but even now with so many examples, it’s difficult to pinpoint what exactly gives a unicorn its horn, so to speak. That’s why we decided to study startups, including some who went on to become unicorns. For our Startups CX Benchmark Report 2020, we examined over 4,000 startups to determine whether there was a connection between startup growth and customer experience (CX) investment. Spoiler alert: there was.
A lot has changed since our initial COVID-19 update, but we still feel strongly that in order to make it through this crisis and keep our business moving forward, we need to prioritize the wellbeing of our customers, our employees and our communities. We remain committed to keeping our customers at the center of everything we do. That includes investing in both our products and our people.
A few years ago, I was growing a marketing agency. Most of the time, I was working 70-80 hours a week, if not more. (I was much younger then, and I thought I could handle it.) This went on for a couple of years. Week in, week out. Until one day, I just totally burned out. It took me weeks to begin to recover from that episode. And then I vowed never to burn out again.
