KPIs for consulting services tell you whether your firm is on track to achieve its objectives or falling short. Without tracking these metrics, you can’t objectively evaluate performance in key areas like financial health, resource utilization, client acquisition, and project efficiency. Boost your project success and profitability by accurately measuring the 11 most important KPIs for consultants.

The rise of remote work has fundamentally changed the way companies operate, bringing new challenges and opportunities for businesses worldwide. Among these opportunities is the concept of shared services organizations (SSOs), which can be particularly advantageous for remote companies. Shared services models centralize key business functions—such as HR, finance, IT, and customer service—into a single, unified organization that supports multiple business units.

Project profitability is crucial for agency growth and stability. Stronger profit margins mean leadership can invest more money into the business. And continue to scale at a sustainable rate. Even if you understand the importance of project profits, being tasked to find concrete ways to actually improve them can feel stressful. But no worries—we talked to agency experts to learn how they’ve boosted their project profits. Use their advice to help increase your own.

In today’s rapidly changing business environment, having a strong commitment to compliance is essential; it’s not something that can be overlooked. An organization’s activities must follow the field’s laws, moral standards, and best practices. This creates a culture of stability and trust. More oversight from regulators and adding environmental, social, and governance (ESG) factors mean that companies need to make compliance culture a key part of their strategy.

Your roles and responsibilities are clear when you are a team of two at work. Team communication is pretty effective too. All you need to do is poke your teammate with an elbow. “What’s up, pal?” Syncing up with a team gets far more complicated as the company grows. Group communication gets messy and hard to control—you chat on Facebook, Skype, and maybe sometimes on WhatsApp.

Unconventional sources for business advance loans refer to non-traditional or alternative financial channels providing capital to businesses. These sources stand apart from traditional banks and credit unions, offering unique lending options such as peer-to-peer platforms, invoice financing services, and crowdfunding. The evolution of these sources is reshaping how businesses approach funding, highlighting the importance of understanding and leveraging these alternatives.

Because more people are working from home, being overemployed is becoming more prevalent, which makes things harder for companies. People are overemployed when they have more than one full-time job, often without telling their bosses about it. This can give workers financial security, but it also comes with a lot of risks for businesses. To stay productive, follow moral standards, and make sure your online team works well, you need to be aware of and deal with the risks that come with overemployment.

Effective call center management is essential for organizations seeking to optimize customer interactions and enhance operational productivity. It is dynamic and requires strategic planning to handle large call volumes, maintain quality, and ensure that agents perform at peak levels. According to Call Centre Helper, 95% of call center professionals view customer satisfaction as the most important metric.