For software companies, customer support is the backbone of growth and satisfaction. From startup to scale-up, SaaS companies rely on technology to meet the needs of their customers effectively and efficiently. As agents race to address individual customer issues, it can be difficult to see the larger picture—unless you have a dedicated ticketing tool to help.

If your company allows employees to use their personal devices for work (Bring Your Own Device), you need a BYOD security policy. Today, most companies incorporate a BYOD culture due to rising remote work demands following the pandemic. While this may leave you open to cyberattacks and data breaches, a robust security policy can help mitigate any such BYOD risk. In this article, we’ll discuss why you need BYOD security and how to create an effective BYOD policy in just eight steps.

Artificial intelligence (AI) is rapidly transforming industries across the globe, and consulting is no exception. For consulting firms, the adoption of AI isn't just a trend—it's a powerful tool that can drive efficiency, enhance decision-making, and deliver greater value to clients. From automating routine tasks to providing deeper insights through data analytics, AI can redefine how consulting companies operate.

Artificial Intelligence (AI) is a game-changing tool, offering product marketers (PMMs) new opportunities to enhance their strategies, streamline workflows, and drive remarkable results. By integrating AI into their arsenal, PMMs can now make data-driven decisions with greater accuracy, work with increased efficiency, and craft marketing campaigns that resonate deeply with their target audience.

As you know, Element’s commitment to the growth of Matrix, both as an open standard protocol and a genuine open source project, is unquestionable, and we’re proud to continue powering the development of Matrix 2.0 via our contributions to the various projects.

RCS (Rich Communication Services) chat, a next-generation messaging protocol, is transforming how we communicate, bringing a host of new features that enhance traditional SMS. But what is RCS Chat, and why is it gaining so much attention? This blog will explore RCS chat's meaning and features and how it can significantly improve your messaging experience.

We all know good communication is essential to strong relationships in our work and personal lives. Communication is the glue that holds relationships, families, and friendships together. At work, it can be the difference between a project succeeding or failing—or even between a business floundering or thriving. There’s also a financial incentive to communicate effectively.

It’s time to put away your calculator and stop exporting data to external spreadsheets just to apply calculations. Introducing Formula fields - add, subtract, multiply, and divide fields to spin up the perfect insights in your custom reports!